Systems Integration

Turning Dilemmas Into Dollars: A Holiday Guide to E-Commerce
December 2, 2020 at 5:59 pm

Organizations are headed into the most unusual holiday shopping season in recent memory, and instead of focusing on how to obtain and keep customers, they’re bogged down in day-to-day business processes. In fact, top concerns among retailers this season are forecasting, obtaining adequate stock, and keeping staff and customers safe, according to a recent survey…

Cloudy With a Lot of Retail
November 12, 2020 at 10:38 am

COVID-19 has led every segment of our economy to rethink business practices. Customers continue to buy. What they buy and how they buy has changed, however. Many of these changes, such as digital-first experiences and hybrid retail models, are here to stay. Retail is at the forefront of an accelerated digital transformation. The current environment…

Effective Multichannel Retail Strategies During COVID-19
September 10, 2020 at 12:40 pm

As the COVID-19 pandemic continues to impact the United States, setting back store reopening plans, small to midsized retailers must grapple with the realization that new consumer behaviors and protocols sprung from this health crisis will be here for much longer than initially anticipated. Fortunately, there are technologies and integrations available that are able to…

Retail Aims High on Digital Transformation, But Has Room to Improve on Integrations
August 20, 2020 at 2:37 pm

At the end of 2019, retail was one of the hottest industries poised for digital disruption in 2020 and the decade ahead. In fact, PwC reported it’s one of the top industries with the greatest opportunity for artificial intelligence (AI) impact by 2030. Looking back at the digital strides retailers have made over the past…

Using Technology to Manage Expectations in an Omnichannel World, Part 2
July 21, 2020 at 2:39 pm

Retailers need technology that helps them meet customer expectations while providing a seamless shopping experience across all channels. To achieve these goals, many retailers are leveraging robust omnichannel-enabled, high-yield fulfillment operating models that can help them make a high-yield decision at every point in time, considering promises to customers and stores, inventory positions, time and labor constraints, and other external environmental factors.

Why Infrastructure Modernization is Essential to Operational Efficiency
July 16, 2020 at 7:27 pm

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published on Total Retail titled, “Retail Modernization: Unlocking Actionable Insights,” authored by Valentyn Kropov and Jessica Bricker of digital consultancy SoftServe. This article examines how retailers can increase operational efficiency by turning data into actionable insights. They…

Retail Modernization: Unlocking Actionable Insights
July 9, 2020 at 5:21 pm

Disparate systems and siloed data make it nearly impossible for retailers to effectively run analytics that provide insight into the business and its customers. Modernizing legacy infrastructures and moving data to a centralized location within a cloud platform lets retailers reduce IT spend (from costly maintenance), leverage advanced technologies to transform structured data into actionable…

An EDI Solution Spurs Growth for Cavender’s
May 28, 2020 at 4:32 pm

Cavender's is a legendary western and workwear retail chain based in Tyler, Texas. Founded in 1965, the family-owned brand currently has 84 stores in 14 states, as well as a strong online presence. Cavender’s is also famous for its rodeo booths. Challenge According to Larry Waterman, executive vice president and chief operating officer, relationships have always been the foundation…

Why Retailers Shouldn’t ‘Break the Wheel’ in 2020, But Rather Discuss the Wheel
January 23, 2020 at 2:25 pm

As we move further into 2020, the line between how retailers define luxury, especially as it pertains to consumer taste and expectation, has become an increasingly communal process. In order to achieve success, brand representatives and buyers have gravitated towards listening to their customers, engaging with them via social media, and including their feedback throughout…

Northgate Market Adds Tech to the Grocery Shopping Experience
January 16, 2020 at 11:41 am

As the grocery market becomes more digital and customer expectations rise, grocers like Northgate Market need to implement new technology to stay competitive. In this interview conducted at the 2020 National Retail Federation Big Show in New York City this week, Total Retail's Joe Keenan speaks with Harrison Lewis, chief information and privacy officer at Northgate Market,…