Marketing

Demystifying Retail Measurement: A Refocus on Customer Metrics and Business Outcomes
January 7, 2026 at 9:42 am

Retail media networks (RMNs) have become as mainstream as existing content and advertising channels. The problem is that RMNs are still measured according to traditional metrics like clickthrough rates and impressions. However, just as retailers embraced a new model when they added data monetization and publisher functions to their strategy to create RMNs, pioneering retailers…

How Boot Barn is Shaping the Next Chapter of Western Americana Aesthetic
January 5, 2026 at 3:14 pm

In episode 498 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Isha Nicole, senior vice president of creative and marketing at Boot Barn, America's largest western and workwear retailer. Tune in as Nicole provides an overview of Boot Barn and her role (1:20) as well as discusses the rise and influence of Americana style (2:15)…

For CPGs, the 'Fifth Quarter' is an Opportunity to Win Share
January 2, 2026 at 5:18 pm

The holiday season grabs the spotlight, but for CPG marketers, the real growth opportunity might be in the weeks that follow. The period between Christmas and mid-January, what some retailers call the “fifth quarter,” is often overlooked. The advertising pullback after Dec. 26 creates space for brands that are prepared to seize the moment. Those…

Primark's U.S. Marketing Head on Brand Building and Store Expansion
December 22, 2025 at 2:55 pm

In episode 497 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Rene Federico, head of marketing for the U.S. at Primark, a global  fashion retailer founded and based in Dublin, Ireland. Listen in as Federico discusses Primark's growth in the U.S., focusing on marketing strategies to support this expansion (2:25). She details her role at…

Listening, Not Selling: How AI is Changing Luxury Brand Loyalty
December 16, 2025 at 10:09 am

The $472 billion global retail luxury market faces an interesting tension. Shoppers crave the kind of deeply personal experiences that artificial intelligence makes possible, yet they’re cautious about how much data they share. Once loyalty was all about collecting points or signing up for discounts; now it's something more emotional. People don’t want to be…

2025: Why Customer Voices Will Outshine Brand Campaigns
December 15, 2025 at 11:53 am

This holiday season, the boldest campaigns won’t come from celebrities or brand spokespeople. They’ll come from customers. Shoppers are scrolling faster, comparing deals in real time, and increasingly skeptical of polished creative. What they trust are the voices of real people sharing their thoughts and opinions on your products and services. The numbers make clear…

Holiday Readiness: The Absolute Imperatives for Retailer Growth
December 8, 2025 at 3:33 pm

While professional sports teams vie for championships with millions watching, a quietly intense competition is taking place now and throughout the holidays across retail media. Commercial potential and consumer intent are high, but captivating attention and driving conversions is more competitive than ever. Indeed, according to Emarketer, global retail media ad spend is projected to…

The Holiday Stress Test: Why Customer Intelligence Matters More Than Ever
December 3, 2025 at 6:12 pm

The holiday season has always been retail’s pressure test. Black Friday and Cyber Monday aren’t just high-volume days. They expose the strengths and weaknesses of every system a retailer relies on. When traffic spikes and customer behavior shifts hour by hour, you see very quickly whether your data foundation is built to keep up or…

Why AI Means Marketers Must Stop Testing and Start Experimenting
December 2, 2025 at 3:07 pm

In the artificial intelligence era, marketers are experiencing a compounding curve of change. New channels emerge, and platform owners like Apple or Google change the game with their latest release. At the same time, new legislation and evolving regulations require greater oversight. The result is that tactics marketers may have counted on last year or…