Navigating the Next 5 Years of the Retail Industry The retail landscape is on the brink of one of the most transformative eras in decades. With new…
Protecting Customer Service Agents Against Abuse Customer expectations are at an all-time high. The facilitation of near-instant gratification has…
Neuroscience-Powered Innovation: The Why of Buy Why do consumers browse? What makes them pause and consider? What makes them buy? This is the retail…
Is Preventing Fraud Really Possible in the AI Era? Nearly one in five retail transactions occur online, with that figure rising each year. While…
How AI is Driving More Sustainable Supply Chains The retail sector continues to face mounting pressure to meet higher standards of social and…
3 AI Strategies to Boost 2024 Holiday Retail Sales The U.S. holiday shopping season is almost here, and most retailers anticipate another record-…
How Retailers Can Benefit From SLMs If you're familiar or have read up about artificial intelligence, it’s likely you’ve heard about…
ThredUp Launches New AI Discovery Shopping Tools ThredUp, one of the largest online resale platforms for apparel, shoes and accessories, unveiled a…
How to Maximize AI Investments in Contact Centers For years, brands have assessed the return on investment of customer experience automation by asking…
The Rise of AI in Modern Business: Driving ROI Businesses are constantly on the lookout for the next technology that can be deployed in their…
How SMBs Can Rethink Digital Footprints With AI In the evolving landscape of business management for small and midsize businesses (SMBs), artificial…
5 Retail Trends Shaping the Experience Economy Retailers will need to embrace the experience economy and strategically integrate next-generation…