E-Commerce

Cart Abandonment Issues? It Might Be Your Outdated Payment Processes
December 4, 2019 at 11:11 am

B-to-B retailers are in a constant struggle with cart abandonment. While sellers may be quick to point fingers at the product or blame customer indecision, it’s quite often outdated payment processes that leave buyers unsatisfied and running to the competition. The fact is customer expectations are evolving. And even in the B-to-B space, customers want…

Cyber Monday Sees Nearly 20% YoY Online Sales Growth
December 3, 2019 at 11:01 am

Based on Adobe Analytics data, a record $9.4 billion was spent online on Cyber Monday, an increase of 19.7 percent year-over-year (YoY). In fact, yesterday was the largest online shopping day of all time in the U.S., beating last year’s $7.9 billion total on Cyber Monday. Mobile transactions helped drive yesterday's record e-commerce revenue, with $3.1 billion of…

Black Friday Online Sales Up a Record 43%
December 2, 2019 at 2:18 pm

A record $7.40 billion was spent online by the end of Black Friday, the second largest online sales day ever (last year’s Cyber Monday reached $7.9 billion in sales),  according to Adobe Analytics. This $7.40 billion total represented a 43 percent year-over-year increase. What's more, the average order value set a new record for Black Friday (at…

ThriftBooks’ CEO Talks Secondhand Products, Online Marketplaces
December 2, 2019 at 12:11 pm

In episode 224 of Total Retail Talks, Executive Editor Joe Keenan interviews Mike Ward, president and CEO of ThriftBooks, the world's largest seller of used books. Ward discusses the growth of secondhand stores and used products, and how ThriftBooks has capitalized on this market. He shares why ThriftBooks sells product on third-party sites such as…

Black Friday Off to Strong Start Online, Quiet Offline
November 29, 2019 at 11:42 am

Fewer people lined up outside stores as Black Friday shopping kicked off, suggesting early discounts offered by retail chains and a surge in online buying may have taken the shine off America’s biggest shopping day, according to CNBC. Spot checks on the ground showed there were fewer shoppers this year as retail chains started offering discounts…

Thanksgiving Day E-Commerce Sales Increase 14.5% YoY
November 29, 2019 at 11:19 am

According to Adobe Analytics data, Thanksgiving Day shopping hit new records for both large and small retailers. Consumers spent $4.2 billion, a 14.5 percent increase year-over-year, making this the first time Thanksgiving has surpassed $4 billion in sales. Leading online retailers saw a 244 percent boost in sales on Thanksgiving Day, while smaller retailers saw…

Why Retailers Must Prioritize Digital Customer Experiences to Maximize Holiday Sales
November 26, 2019 at 11:25 am

The digital transformation of the retail industry has changed consumer behavior drastically. Online shoppers expect an instantly gratifying and seamless experience. Anything that prevents them from completing a purchase will effectively leave them empty-handed with a bitter taste in their mouth — not only hurting loyalty, but also a retailer’s revenue. The test of a…

10 Ways for Retailers to Survive Another Holiday Season
November 25, 2019 at 12:36 pm

There’s a reason why the shopping season after Nov. 1 feels like the Super Bowl of retailing. According to industry data, almost half of all retailers’ sales occur between Nov. 1 and Dec. 31. The newest forecast from eMarketer predicts U.S. retail sales for the 2019 holiday season will climb 3.8 percent to $1.008 trillion, with…

NRF: Retail Sales Rise 0.2% in October
November 18, 2019 at 3:56 pm

Retail sales in October increased 0.2 percent seasonally adjusted over September and were up 4.2 percent unadjusted year-over-year, the National Retail Federation (NRF) said on Friday. The numbers exclude automobile dealers, gasoline stations and restaurants. October’s results make up for most of the 0.3 percent month-over-month decline seen in September and build on September’s year-over-year…

3 Tips to Prepare for the Modern-Day Holiday Shopping Season
November 18, 2019 at 12:51 pm

Holiday shopping season is here! In fact, holiday shopping launched in … July?!  According to our research at Bazaarvoice, almost 20 percent of consumers planned to start shopping midsummer during Amazon Prime Day and competing “Black Friday in July” sales. Luckily, 80 percent of us are stragglers and are still doing our shopping in the fall…