E-Commerce

A Review of Black Friday and Cyber Monday Sales Data
December 2, 2024 at 7:00 pm

According to insights from Mastercard SpendingPulseโ„ข, U.S. retail sales excluding automotive were up 3.4 percent on Black Friday (Nov. 29) compared to Black Friday 2023. Mastercard SpendingPulse measures in-store and online retail sales, representing all payment types, and is not adjusted for inflation. Other Black Friday data included the following: Online retail sales increased 14.6โ€ฆ

Consumers Spend Record $6.1B Online on Thanksgiving
November 29, 2024 at 12:23 pm

Consumersโ€ฏspent a record $6.1โ€ฏbillion online on Thanksgiving, upโ€ฏ 8.8 percent year-over-year (YoY). Growth outpaced last year (Thanksgiving 2023: $5.6 billion, up 5.5% YoY), driven by big discounts across the board. Mobile shopping hit an all-time high on Thanksgiving, with 59.5 percent of online sales coming through a mobile device. This represents $3.6 billion in online spend via mobile, upโ€ฆ

Privacy and Price-Scraping Bots: How to Ensure Transparency and Trust in the New E-Commerce Ecosystem
November 26, 2024 at 11:49 am

In an era when artificial intelligence (AI) is transforming e-commerce, retailers are facing new challenges, including malicious price-scraping bots and rising privacy concerns. AI has created a number of opportunities for the e-commerce landscape, but it isnโ€™t without risks. Consumers are increasingly cautious when considering how their data is used and shared online. Trust isโ€ฆ

October E-Commerce Sales Point to a Strong Holiday Shopping Season for Retailers
November 18, 2024 at 6:51 pm

Consumers provided a positive start to the 2024 holiday season, boosting October online sales over last year. This is despite shoppers leaning on discounts and trading down for more affordable items to stretch their gift-giving budgets, according to holiday data from commerce protection provider Signifyd. The October figures matched Signifydโ€™s earlier projection of a 5โ€ฆ

Deloitte Consultant Ron Offir on Retailers' Digital Commerce Needs
November 18, 2024 at 10:30 am

Ron Offir, managing director of retail and consumer products at Deloitte Consulting, has tracked the evolution of the retail industry over his 35-year career. In this video interview, recorded at Total Retail Tech earlier this year, he shares what he's hearing from retailers about their digital commerce needs. "Consumers are really looking for increasing levelsโ€ฆ

Survey: Shoppers Prefer Retailers With a Digital Presence
November 13, 2024 at 3:15 pm

More and more people are turning to the internet for their shopping needs, even for day-to-day necessities like groceries. Does that mean we're moving away from traditional grocery shopping? Or do we simply want the best of both approaches? A recent survey of 1,516 Americans across different age groups reveals interesting insights into modern shoppingโ€ฆ

Forrester Analyst Sucharita Kodali's Top Retail Trends and Holiday Forecast
November 4, 2024 at 5:39 pm

Sucharita Kodali, vice president and principal analyst at Forrester, has kept a watchful eye on the evolution of the retail industry over the last 20 years. In this video interview, Kodali shares the current industry trends she's closely following, her holiday forecast, and what retail executives should be focusing on now. She also reflects onโ€ฆ

Why Retailers Should Push Digital Gift Cards This Holiday Season
October 22, 2024 at 6:54 pm

As the holiday season approaches, retailers are gearing up for what is traditionally one of the busiest times of the year. One trend that's steadily gaining momentum โ€” and for good reason โ€” is the move away from plastic gift cards and to digital. The gift card industry is massive. In 2021, an estimated $171โ€ฆ

David's Bridal Exec Kelly Cook on its 'Anywhere Commerce' Strategy
October 7, 2024 at 5:35 pm

In episode 466 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kelly Cook, president of brand, technology and finance at David's Bridal, the nationโ€™s leading bridal and special occasion authority. Listen in as Cook describes her unique position leading the marketing, finance and technology teams (1:05), the shifts in customer behavior she's seeing at David'sโ€ฆ

Don't Sleep on Checkout. How Casper Has Boosted its Conversion Rate
September 27, 2024 at 9:34 am

A sleep company that sells mattresses, pillows, sheets and other accessories, Casper was having nightmares about its commerce platform migration from a legacy system. However, after a lengthy overrun in project timeline, Casper was ready to go live on Salesforce Commerce Cloud. With that go-live came a stated goal to improve its checkout conversion rate,โ€ฆ