E-Commerce

The way people interact with retail sites is changing, and this past holiday shopping season made that very clear. Shoppers have relied on comparison tools and search assistants for years. However, a new pattern emerged last year, with automated activity shaping the experience in ways that were hard to see from the outside. New research…

While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan interviewed Shirley Gao, chief digital and information officer at Pacsun, a purpose-driven, leading specialty retailer, and Sharon Gee, head of AI at Commerce, an open, AI-driven commerce ecosystem and parent company of BigCommerce, Feedonomics, and Makeswift. They discuss…

Walmart and Google announced on Sunday that consumers will soon be able to use Google’s artificial intelligence assistant Gemini to more easily discover and buy products from the retail giant and its warehouse club, Sam’s Club. Incoming Walmart CEO John Furner and Google CEO Sundar Pichai made the announcement on stage at the National Retail…

U.S. consumers spent nearly $258 billion online during the holiday season lasting from Nov. 1 to Dec. 31, according to new data from Adobe. The company said in a press release that was a new record — and beat expectations of $253.4 billion — with consumers spending more than $4 billion in a single day…

U.S. retail sales remained unchanged from September to October as consumers moderated their spending ahead of the holiday season. The U.S. Census Bureau provided the October sales numbers earlier this week; the report was delayed more than a month because of the 43-day government shutdown that occurred earlier this fall. Americans spent $732.6 billion in…

An estimated 158.9 million consumers plan to shop on the last Saturday before Christmas, known as Super Saturday, according to the annual survey released by the National Retail Federation and Prosper Insights & Analytics. The figure is up from 157.2 million shoppers last year and surpasses the previous record of 158.5 million in 2022. …

U.S. consumers spent a total of $14.25 billion online for Cyber Monday, up 7.1 percent year-over-year (YoY), and above Adobe’s initial projection of $14.2 billion (up 6.3 percent YoY). In the peak hours of 8 p.m. to 10 p.m., consumers spent $16 million every minute. Cyber Monday ranks as the biggest online shopping day of all time, as shoppers took advantage of competitive…

Consumers spent a record $11.8 billion online on Black Friday, up 9.1 percent year-over-year (YoY) and above Adobe’s initial forecast ($11.7 billion, up 8.3 percent YoY). More than half of online sales (55.2 percent) came through a mobile device (vs. desktop), representing $6.5 billion (up 10.2 percent YoY). According to Salesforce data, the top performing…

Salesforce’s latest holiday findings, based on the global shopping data from more than 1.5 billion consumers across Agentforce Commerce, Marketing and Service, forecasts that Black Friday will remain the biggest day of the year for online shopping: Today is expected to drive $78 billion in online global sales (up 5 percent year-over-year) and $18 billion…

Consumers spent a record $6.4 billion online on Thanksgiving, up 5.3 percent year-over-year (YoY) as shoppers took advantage of Cyber Week deals that came in stronger than expected. The spend is above Adobe’s initial forecast of $6.37 billion for the day (up 4.9 percent YoY). Online sales peaked between 10 a.m. and 2 p.m. Mobile shopping hit an all-time high on Thanksgiving,…