Digital Innovation

4 Retail Technology Trends to Watch in 2018
January 18, 2018 at 11:48 am

As I look at retail technology trends to watch in 2018, they are underpinned by one common denominator: big data powered by advanced analytics. Smart use of data and analytics to understand the customer, both online and in-store, as well as using new tools to deliver the best customer experience, will be essential for retailersโ€ฆ

Top Women in Retail 2018: Shea Jensen, Senior Vice President of Customer Experience, Nordstrom
January 15, 2018 at 9:08 am

Total Retail and sister brand Women in Retail Leadership Circle (WIRLC) are proud to present our eighth annual list of the Top Women in Retail. This year's list features a who's who of top female executives in the retail industry. Take advantage of this opportunity to learn more about some of the brightest minds and leaders retail has to offer.

Top Women in Retail 2018: Fran Horowitz, Chief Executive Officer, Abercrombie & Fitch Co.
January 15, 2018 at 8:52 am

Total Retail and sister brand Women in Retail Leadership Circle (WIRLC) are proud to present our eighth annual list of the Top Women in Retail. This year's list features a who's who of top female executives in the retail industry. Take advantage of this opportunity to learn more about some of the brightest minds and leaders retail has to offer.

Top Women in Retail 2018: Georgie Greville, Co-Founder and Creative Director, Milk Makeup
January 15, 2018 at 8:12 am

Total Retail and sister brand Women in Retail Leadership Circle (WIRLC) are proud to present our eighth annual list of the Top Women in Retail. This year's list features a who's who of top female executives in the retail industry. Take advantage of this opportunity to learn more about some of the brightest minds and leaders retail has to offer.

AIโ€™s Impact on the Customer Experience and What it Means for Retail
January 12, 2018 at 10:40 am

As we begin 2018, itโ€™s safe to say that artificial intelligence (AI) will continue to infiltrate our everyday lives and challenge business processes to become more intelligent and proactive. In fact, according to Forrester, 38 percent of enterprises are already using artificial intelligence, growing to 62 percent by 2018. Additionally, IDC believes AI will be a $47 billionโ€ฆ

Digital Coupons: Must Be More Than Discount Flyers
January 8, 2018 at 11:05 am

A recent study on the impact of coupons concluded that they're still very popular with shoppers and can help drive loyalty, footfall and increased customer spend. The study also found that there were 6 percent fewer coupon redemptions in 2017 than the year prior. Ironically, this is good news for retailers and marketers. How isโ€ฆ

Kroger Announces Cashier-Less Checkout
December 27, 2017 at 3:16 pm

Kroger announced it will be testing โ€œcashier-lessโ€ technology in 2018. Business Insider reports Kroger's new "Scan, Bag, Go" technology allows customers to scan and pay for goods as they shop. Here's how it works: shoppers scan the barcodes of items they wish to purchase using a handheld scanner, provided by Kroger, or the chain's "Scan,โ€ฆ

Wal-Mart Developing Personal Shopping Services, Cashier-Free Stores
December 21, 2017 at 2:46 pm

Wal-Mart's Code Eight, the first portfolio company in its newly launched incubator, Store No. 8, has started testing personal shopping services for moms in New York City, Recode reports. The  service is targeted to โ€œbusy NYC moms โ€ who are "high net worth urban consumers" and will enable them to get product recommendations and make purchases simply through text messaging. Theโ€ฆ

Lowe's Names Vikram Singh SVP, Chief Digital Officer
December 20, 2017 at 5:57 pm

Loweโ€™s has named Vikram Singh senior vice president, chief digital officer, effective Jan. 4. Singh will report to Michael P. McDermott, chief customer officer. The newly created position is designed to accelerate Loweโ€™s digital evolution and drive a holistic integrated strategy toโ€ฆ