Customer Retention

5 Tips to Build an E-Commerce Revenue Loop
June 11, 2018 at 7:07 pm

E-commerce startups need funding. To get it, they need to impress VCs with robust user acquisition numbers. Understandably, many founders obsess about how many users they can bring in. Too much focus on acquisition, however, can actually hurt the company in the long run. While it's necessary to prioritize acquisition in the early days, e-commerce…

Dream Beard’s Secret to Cultivating Loyal Customers? Being Real
June 7, 2018 at 2:06 pm

Creating an authentic, real and honest connection with your customers is critical to acquiring their loyalty. This was a key takeaway from a session yesterday at IRCE 2018 in Chicago about building loyalty through high-touch customer service. Ryan Lane, founder and CEO of Dream Beard, a men’s product and lifestyle brand, detailed the company's efforts…

More Retailers Offering Customer Loyalty Programs Across Channels
May 22, 2018 at 12:51 pm

A key trend to emerge from Total Retail's second annual Top 100 Omnichannel Retailers report was that retailers are allowing their customers to access, earn and redeem their loyalty points across the different channels in which the retailers operate (e.g., online, store, mobile, app, etc.). Of the 100 retailers analyzed for the report, nearly three-quarters…

Apparel Retail Survey + Report
May 16, 2018 at 12:59 pm

E-commerce startups need funding. To get it, they need to impress VCs with robust user acquisition numbers. Understandably, many founders obsess about how many users they can bring in. Too much focus on acquisition, however, can actually hurt the company in the long run. While it’s necessary to prioritize acquisition in the early days, e-commerce […]

Retail CRM Report
May 16, 2018 at 12:50 pm

E-commerce startups need funding. To get it, they need to impress VCs with robust user acquisition numbers. Understandably, many founders obsess about how many users they can bring in. Too much focus on acquisition, however, can actually hurt the company in the long run. While it’s necessary to prioritize acquisition in the early days, e-commerce […]

Customer Care Trends Driving Visual IVR Adoption - Michael's Case Study
May 1, 2018 at 6:02 pm

E-commerce startups need funding. To get it, they need to impress VCs with robust user acquisition numbers. Understandably, many founders obsess about how many users they can bring in. Too much focus on acquisition, however, can actually hurt the company in the long run. While it’s necessary to prioritize acquisition in the early days, e-commerce […]

Customer Care Trends Driving Visual IVR Adoption - Aeropostale's Case Study
May 1, 2018 at 6:01 pm

E-commerce startups need funding. To get it, they need to impress VCs with robust user acquisition numbers. Understandably, many founders obsess about how many users they can bring in. Too much focus on acquisition, however, can actually hurt the company in the long run. While it’s necessary to prioritize acquisition in the early days, e-commerce […]

Top Six Customer Care Trends to Thrive in the Age of the Consumer
May 1, 2018 at 5:59 pm

E-commerce startups need funding. To get it, they need to impress VCs with robust user acquisition numbers. Understandably, many founders obsess about how many users they can bring in. Too much focus on acquisition, however, can actually hurt the company in the long run. While it’s necessary to prioritize acquisition in the early days, e-commerce […]

3 Ways to Put Your Customers Front and Center
April 24, 2018 at 8:56 am

As consumers increasingly prefer to shop online, retailers can no longer compete on price and product specifications alone. After all, if shoppers just want low prices and wide product selections, they can head to Amazon.com. Where you can compete is with a customer experience that sets your business apart from competing retailers. As the Harvard…

The Evolving Factors Driving Customer Loyalty
April 20, 2018 at 1:49 pm

Consumers today have seemingly endless retail options. Beyond price, product and delivery options, shoppers can choose how they communicate with their favorite brands, whether that’s through a voice assistant, chatbot, Facebook Messenger, etc. A recent study by Narvar revealed that shoppers are indeed choosing a combination of these channels and expect that brands use them…