Cover Story: Top Dog
PETCO fosters customer loyalty with a cross-channel approach and user-generated content
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"While my department is e-commerce, our entire multichannel integration is run through it," says John Lazarchic, vice president of e-commerce for the San Diego-based company. "The offline marketing department knows how important the online component is to marketing and promoting our brick-and-mortar stores, so it usually comes to us to see how we can support its efforts."
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