Human Resources: Four Key Tips for Optimizing Workforce Performance

3. Consistent measuring. Calculate quality, time, satisfaction and efficiency about once a month. But the authors caution not to do this more freqently, because it can distort your results.

4. Experimentation. Try new things without being afraid of producing negative results. Grade these programs on a learning curve. Look for and learn from your mistakes, while exploiting the positive. Things are never as bad, or good, as they seem, the book says.