Human Resources: Four Key Tips for Optimizing Workforce Performance
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Joe Keenan
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and Catalog Success
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3. Consistent measuring. Calculate quality, time, satisfaction and efficiency about once a month. But the authors caution not to do this more freqently, because it can distort your results.
4. Experimentation. Try new things without being afraid of producing negative results. Grade these programs on a learning curve. Look for and learn from your mistakes, while exploiting the positive. Things are never as bad, or good, as they seem, the book says.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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