How to Deal With Challenging Vendors

If you’ve ever struggled with how to effectively manage relationships with your vendors, following are some tips learned from the trenches of cataloging.

Complaints About the Call Center

The second hand on my watch swept past 12 ... again. I’d been on hold for 10 long minutes. Another music-on-hold tune began, and I realized I’d heard it already. I’d been on hold so long, the tape loop was repeating!