Merchandising

Wine Access' CEO on Meeting Demand Surges, Product Transparency and Subscriptions
January 24, 2022 at 5:18 pm

In episode 333 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joe Fisch, CEO and chief financial officer of Wine Access, a leading direct-to-consumer wine retailer best known for offering exclusive, carefully selected wines from around the world. Fisch discusses the Wine Access business and product offerings, his professional background that led him to join…

A Look Inside Stitch Fix's Evolution
January 18, 2022 at 10:11 pm

During a keynote session yesterday at the National Retail Federation (NRF) Big Show in New York City, Elizabeth Spaulding, CEO of Stitch Fix, discussed how the styling service for women, men and kid's is evolving from its "Fix" box business into a personalized online shopping destination. Spaulding was interviewed by Lauren Thomas, retail reporter at CNBC. The…

J.C. Penney to Sell Forever 21 Merchandise in Stores and Online
December 13, 2021 at 6:51 pm

J.C. Penney announced on Monday that it's adding Forever 21 to its portfolio of national fashion brands. Shoppers will be able to find Forever 21 products at 100 of the 650 J.C. Penney stores across the nation, as well as on the retailer's website. Apparel items that will be available include tops, bottoms and dresses. The…

How Artificial Intelligence is Driving Holiday Shopping Revenues
December 8, 2021 at 2:47 pm

As retailers prepare for yet another pandemic-altered holiday shopping season, there are a higher-than-usual number of uncertainties they must address to best serve their customers and drive sales. The good news is that sophisticated and increasingly accessible technology solutions are making that task easier. In particular, artificial intelligence (AI) has emerged as a valuable tool…

Diverse Merchandise, Financial Accessibility Led Rent-A-Center's COVID Strategy
November 15, 2021 at 12:06 pm

In episode 324 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Sarah Philips, vice president of marketing, and Tim Pitt, former senior vice president of marketing and merchandising, at Rent-A-Center, a rent-to-own industry leader. Philips and Pitt discuss how consumer behavior has shifted among Rent-A-Center customers in the last year-plus, how the business has reacted to those…

Want to Drive More Sales? Use These 4 Digital Merchandising Strategies
November 3, 2021 at 4:27 pm

Customers have high expectations for online shopping. Not only do online retailers need to imitate the experience of in-store shopping, they also need to make online shopping worthwhile to their customers. For consumers, online shopping can be risky. Is the ordered product what they were expecting? How soon do they need the product? Will it…

3 Tips for Upgrading Your E-Commerce Platform
November 2, 2021 at 9:08 pm

Today’s shoppers expect a lot from online retailers. In a June PwC survey of global shoppers, respondents ranked important e-commerce attributes. Coming in at the top were fast, reliable delivery; in-stock availability; ease of returns; and convenient site navigation. These results underscore that the most important thing an online retailer can do to drive sales…

Forecasts Point to a Strong Holiday Season, But Shopper Behavior Will Be Anything But Typical
October 28, 2021 at 3:33 pm

Retailers and brands are expecting strong consumer demand this holiday season, with major forecasts predicting a 7 percent to 9 percent increase in sales. Even with prices continuing to rise due to higher materials, labor, shipping and marketing costs, consumers seem unfazed and set to celebrate and spend. However, shoppers’ shifting behaviors and ongoing supply…

Spanx to Expand Into Denim and More Following Blackstone Deal
October 26, 2021 at 7:38 pm

Spanx founder Sara Blakely says the business will expand into denim and other product categories following its sale to Blackstone, reports CNBC. Blackstone announced last week that it was taking a majority stake in the shapewear maker, valuing the business at $1.2 billion. Spanx is pushing into other categories of apparel in hopes of making…