As digital commerce continues to reshape consumer expectations, one channel is quietly driving major gains for retailers: digital gift cards. According to the 2025 Best Digital Gift Card Programs (Australian Edition) — a joint research effort by NAPCO Research and Blackhawk Network (BHN) —gift cards aren’t just a convenience item anymore. They’re a high-growth, high-impact…

It’s no surprise that, due to the recent tumultuous economic backdrop, consumers are shifting their shopping habits to find the best deals, choose brands that have lenient return policies, and make the most of the money they do choose to spend. A recent survey of consumers in the U.S. and U.K. explored the overarching theme…

Making good on its promise to spend $4 billion by the end of 2026 to triple the size of its rural delivery network, Amazon.com announced Tuesday it would soon be providing same- and next-day delivery to 4,000 smaller cities, towns and rural communities across the country. The company said in a press release the extra…

Retail media has rapidly become one of the hottest topics in marketing today. But seriously, it’s for good reason. It’s providing a fresh opportunity for brands and retailers to build relationships with consumers and drive loyalty through personalized engagement by putting a renewed focus on first-party data activation. At a time when marketers are under…

Most retail leaders don't expect their customer service scripts to carry legal consequences. After all, they're meant to be helpful, friendly and on-brand. However, beneath that friendly tone there may be risks hiding in plain sight — risks that could cost your company more than just a bad review. From minor misstatements to problematic phrasing,…