Today on Total Retail

J.C. Penney Stops Accepting Apple Pay
April 23, 2019 at 10:13 am

J.C. Penney confirmed that it stopped accepting Apple Pay in connection with an April 13 deadline that required merchants to retire old magnetic stripe functionality. The retailer decided to stop accepting the mobile wallet after a deadline from a third-party credit card brand, which the retailer declined to name, requiring merchants to accept EMV contactless…

Women Retail Leaders Share Career Challenges and Lessons Learned
April 23, 2019 at 2:35 pm

Women in Retail Leadership Circle (WIRLC), sister brand of Total Retail, recently released its ninth annual list of the Top Women in Retail. This annual feature, a joint effort of Total Retail and WIRLC, shines a spotlight on the innovative female minds leading some of the top retail organizations and brands in the industry today. As part of…

3 Mobile Shopping Trends for Retailers in 2019
April 23, 2019 at 11:54 am

Recently I was in the cereal aisle of my local Whole Foods. I looked up and noticed that everyone around me was grocery shopping for Amazon Fresh and Instacart customers — i.e., shoppers who had placed their orders digitally rather than visiting the store themselves. We've all personally experienced how digital transformation is bridging the…

Understanding the Emergence of Retail-as-a-Service (RaaS)
April 23, 2019 at 11:26 am

It shouldn’t come as a surprise to retail organizations to hear that consumer purchasing habits have drastically changed. With the majority of growth happening online, traditional brick-and-mortar stores are challenged with establishing an online presence, transforming their business model, and harnessing the power of innovative technologies. We’ve seen brick-and-mortar stores struggle to adapt to the…

Why 2019 Will Be the Rise of BOPIS
April 23, 2019 at 10:43 am

Over the last several years, brick-and-mortar retailers have been scrambling to combat declining revenues, decreasing footfall and falling customer loyalty in the face of increasing encroachment by the likes of online retail giants such as Amazon.com. Something has changed, however. After years of locking horns with digital-first insurgents, traditional retailers have changed tact, embracing Amazon…

Smart Fitting Rooms Help AdoreMe Increase In-Store Sales
April 22, 2019 at 10:09 am

In episode 192 of Total Retail Talks, Editor-in-Chief Melissa Campanelli interviews Stephanie Maes, vice president of retail performance at AdoreMe, and Keith Sherry, CEO at StoreAdvise. Listen in as they discuss how AdoreMe and StoreAdvise work together to bring smart fitting room technology to the retailer's stores, and how data from RFID technology has improved…

Bed Bath & Beyond Shuffles Board in Response to Shareholder Pressure
April 22, 2019 at 3:04 pm

Bed Bath & Beyond today announced that in response to shareholder feedback it will transform its current board of directors. The board will now comprise 10 directors (as opposed to 12), nine of whom are independent and six of whom are women. Five current independent directors will step down.The transformed board will reflect significant diversity across…

Why Retailers Should Have No Fear When Implementing New Payment Technology
April 22, 2019 at 10:47 am

When shoppers encounter a retailer that doesn’t accept their preferred payment method, 55 percent will spend less or go elsewhere according to a recent study by Adyen. Yet, payment preferences can involve an array of layered factors. Payment options should go beyond offering credit card or cash to allow shoppers to finance purchases, especially higher-priced…

How to Ensure an Earn vs. a Return
April 22, 2019 at 10:20 am

Between rapid technology evolution’s effect on sales and smaller businesses stuck hiding behind the shadows of e-commerce giants, retailers are grappling with a great deal of uncertainty. Even in the best of retail sales and revenue growth, product returns are expected to have accounted for 30 percent of the 2018 retail economy — an estimated $37 billion. So,…

Sears Sues Former CEO Eddie Lampert, Others for Alleged ‘Theft’ of Billions
April 19, 2019 at 1:11 pm

Sears on Thursday filed a lawsuit against its former CEO Eddie Lampert and a number of its high-profile past board members, including Treasury Secretary Steven Mnuchin, for allegedly stealing billions of dollars from the retailer. Sears Holdings filed for bankruptcy this past October, after years of losses under Lampert, who was then its chairman, CEO and largest shareholder.…