Technology

Retail's Multichannel, Multigenerational Future
May 6, 2020 at 5:34 pm

At the dawn of a new decade, retailers are finally making headway in catching up to the demands of digital-era consumers. According to Zebra’s 12th annual Global Shopper Study, which analyzes data culled from over 6,000 customers, store associates and retail executives, shopper satisfaction is up overall. Retailers are recognizing that future success hinges on…

How AI-Gathered Data Helps Enhance Customer Experience
April 28, 2020 at 5:13 pm

Artificial intelligence (AI) is one of the most promising technologies for retail. According to market firm Tractica, global AI revenues will see a massive growth to $36.8 billion in 2025. AI capabilities have reached the level where brands are starting to take them seriously. To make a winning formula, now retailers just have to add…

How to Leverage Robotic Process Automation to Rise Above Your E-Commerce Competitors
April 27, 2020 at 7:01 pm

Automation is helping merchants take a large cut of the $4.2 trillion pie that e-commerce represents today. Facebook has already integrated automation in some way or another to its marketplace through features like automated seller responses, and robotic process automation (RPA) systems are making platforms like Amazon.com and Shopify capable of reading and responding to…

Key Findings From the 2020 Retail Technology Report
April 16, 2020 at 4:36 pm

In this episode of Retail Right Now, Joe Keenan and Kristina Stidham discus Total Retail's recently released 2020 Retail Technology Report. This fourth annual report surveyed Total Retail’s audience on their current usage of technology (both customer-facing and back-end), current and future spending on technology, how they're making technology purchasing decisions within their organization (e.g.,…

Total Retail's 2020 Retail Technology Report: Emerging Technologies
April 8, 2020 at 1:48 pm

Retailers may not be allocating budget to emerging technologies such as artificial intelligence (AI), visual search, augmented reality, and more, in 2020. This was a key finding from Total Retail’s 2020 Retail Technology Report, which was produced in partnership with Orckestra Technologies, a leading omnichannel commerce platform for innovative retailers and brands. For the report, Total Retail surveyed its…

Total Retail's 2020 Retail Technology Report: Inventory Management Software Spending on the Rise
April 2, 2020 at 4:42 pm

Retailers are most likely currently spending on technology that helps them track inventory and fulfill orders across multiple channels, especially as consumers engage with brands across a variety of touchpoints, and often in a single purchase journey. This was a key finding from Total Retail’s 2020 Retail Technology Report, which was produced in conjunction with Orckestra…

Instant Gratification and Shipping Challenges: Supply Chain Woes Turn to Wins With AI
April 2, 2020 at 4:09 pm

While customer demands used to soar to levels once considered impossibly high only during holidays like Black Friday and Valentine’s Day,  today, customer demands rise to these levels on an almost daily basis. These demands can cause a steady stream of turbulence. Retailers like Walmart and Target are pushed to stay competitive year-round with online…

Total Retail Releases its 2020 Retail Technology Report
March 26, 2020 at 2:42 pm

In order to keep pace in a hypercompetitive retail environment, as well as meet the increasing demands of fickle and fragmented consumers, retailers and brands are looking to technology for help. This extends to all facets of their businesses, from consumer-facing brick-and-mortar stores and digital properties, to back-end systems and solutions that are powering marketing,…

How the IoT Can Help Retailers Get Ahead
March 25, 2020 at 2:36 pm

From Kmart to Forever 21, numerous retail brands closed locations, laid off employees, and filed for bankruptcy in 2019. While the drivers behind these unfortunate circumstances varied, most resulted from a failure to digitally transform — i.e., an inability to successfully use modern tools to best engage target customers. To avoid similar fates, retailers today…