Technology

How Today's Top Retail Technology Providers Are Enabling Innovation
October 8, 2019 at 2:37 pm

Technology is constantly evolving, and retailers and brands are tasked with keeping up. Therefore, retailers are looking to technology partners to provide them with the most up-to-date, advanced systems and solutions to enable innovation. While at the recent Total Retail Tech event, we spoke to top retail technology providers to see what they have planned for…

How Aaron's Made Room for the Innovation Process
October 4, 2019 at 12:40 pm

Most retailers know that innovation is key to surviving — and thriving — in the accelerating digital age, but what most retailers don’t understand is how to get there. This is what John Trainor, chief information officer and senior vice president, digital product at Aaron's, discussed during last week's Total Retail Tech event in Philadelphia. Trainor's keynote presentation,…

For Standout Holiday Customer Experience, Start a Conversation
October 4, 2019 at 11:52 am

To stand out during the high-stakes holiday season, merchants should start a conversation with shoppers — literally. Conversational commerce that combines human and machine intelligence is crucial to delivering the interactive customer experience shoppers crave. The conversational commerce revolution is underway. Fueled by the swift adoption of voice-activated “smart speakers,” which Microsoft predicts 75 percent of…

What Voice Shopping Skeptics Are Failing to See
October 1, 2019 at 10:05 am

The future of commerce is sitting on your counter. That’s right, Amazon Alexa, the familiar voice assistant who tells you the weather forecast, will also help you purchase a new umbrella. That was the consensus, anyway, until a recent viral statistic caused some backpedaling. According to a recent report by The Information, “just 2 percent…

How Technology and Data Drive Subscription Clothing Rental Company Armoire
September 30, 2019 at 1:54 pm

Retail organizations are becoming more and more technology driven, with some industry startups identifying themselves as technology companies rather than retailers. During last week's Total Retail Tech event, leaders from some of the most disruptive companies in the retail industry told their brands’ stories in a session titled, "Tech-Driven Startups Disrupting the Retail Industry." The…

Technology Planning: What Retailers Should Be Doing Now to Prep Their Businesses for the Holiday Rush
September 30, 2019 at 11:46 am

Successful retailers are in the business of constantly planning so shelves are stocked in time to meet consumers’ seasonal demands, especially during Black Friday and Cyber Monday. However, retailers need to think differently when it comes to technology planning. With the holiday season looming, retailers need to invest time now in designing a long-term technology…

Highlights From Total Retail Tech 2019
September 27, 2019 at 1:00 pm

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the recent Total Retail Tech event, which was held in Philadelphia earlier this week. This event brought select retail technology executives together to learn from industry experts and each other, and matched retailers with technology providers for one-on-one discussions. Highlights…

Walgreens to Offer Drone Delivery Service
September 23, 2019 at 11:11 am

Walgreens and Wing Aviation LLC, a member of the Alphabet family of companies, announced last week that it's offering what it calls "store to door" delivery of "health and wellness, food and beverage and convenience items — via state-of-the-art drone technology — in minutes," according to a press release. Wing, the first drone operator certified…

Developing Retail IT Road Maps With Customers as the Cartographer
September 20, 2019 at 2:40 pm

With the first half of the fiscal year in the rear-view mirror, it’s a good time to evaluate the impact of newly implemented technology and understand where technology is still needed on the IT road map. Optimizing sales, margin and inventory across all operation channels is important, but how do you know which technology to prioritize? According to…