Technology

Peak season already pushes supply chains to their limits, but heightened consumer demands and disruptions are making today’s e-commerce landscape even more of a challenge. To remain competitive, brands are turning to artificial intelligence-powered logistics providers to ensure packages are delivered with speed, transparency and accuracy. Leveraging key brand data to learn and adapt in…

Retail IT is at a crossroads. As the industry becomes more data-driven, retailers must support a growing number of critical applications, including point-of-sale (POS) systems, real-time inventory tracking, artificial intelligence-powered video analytics, omnichannel experiences, and more. And they must do so all while maintaining speed, security and uptime. Traditional IT infrastructure, often built on siloed,…

Employee safety and well-being have become essential to operational success. While enhancing the customer experience is still key, retailers are realizing that a secure, confident workforce is the foundation for great service, efficient operations, and stronger performance. With rising incidents of theft, harassment and workplace stress, retailers are rethinking how they protect their staff. Beyond…

When a customer asks for help finding a product, how long does your team take to respond? If you’re like most retailers struggling with staffing shortages and communication breakdowns, the answer might be costing you sales. In an age when high-tech innovation is everywhere, a quieter revolution is unfolding inside retail operations, driven not by…

How much of a retail security team’s day is spent chasing ghosts? The patterns are there, hidden within hours of video, thousands of point-of-sale (POS) transactions, and countless access logs. The problem isn't a lack of data; it’s that legacy systems make detective work slow and inefficient. Thieves and organized retail crime rings thrive on…

While at the 2025 CommerceNext Growth Show in New York City last week, Joe Keenan spoke with Ryan Pabelona, vice president of performance marketing at REVOLVE, and Michael Lamb, president and chief commercial officer of RTB House. Pabelona and Lamb discussed how large language models (LLMs) are enabling the fashion retailer to personalize its marketing…

Learn how retail marketing teams eliminate bottlenecks, personalize at scale, and act in real time through AI-optimization.

Artificial intelligence has transformed retail by allowing retailers to make the most of predictive analytics and automation. Generative AI, in particular, helps retailers develop personalized content and automated customer engagement. And now, agentic AI is poised to upend e-commerce via automated merchandising, competitive analysis, and even shopping assistants. But is all this technology evolution simply…

Simply put, Total Retail Tech brings the right people together for the right conversations. By matching like-minded retail executives, Total Retail Tech enables honest and open discussions about technology and other business challenges. Instead of learning about technologies you don’t need or can’t implement, Total Retail Tech matches the right retailers with the right technology providers, saving…

Walk through any major retail store today and you'll notice that digital screens are becoming as common as shelves. It's no coincidence that the U.S. retail digital signage market surpassed $2.2 billion in 2024, with brands from Walmart to Nike doubling down on these dynamic displays. But are shoppers actually paying attention? Or are retailers…