Technology

Exceptional Customer Experience Never Goes Out of Style
June 11, 2020 at 1:16 pm

Before the rise of e-commerce, success in retail was driven by customer service, including interactions between store associates and customers. A hallmark of mom-and-pop shops, close relationships between associates and customers enabled a highly personalized level of service that drove sales and retailer loyalty. Yet, with the emergence of big-box retailers, shopping centers and eventually…

How Retailers Are Using Card-Linking Technology for Customer Loyalty
June 10, 2020 at 7:29 pm

Customer loyalty has been on the decline, with consumers having an abundance of options to choose from when making all sorts of retail purchases. If a retailer can’t meet a consumer's needs, whether it be related to price, product, experience, etc., he or she will often move on to a competitor that can. To help address…

Boxed CEO Chieh Huang on Building vs. Buying Technology
June 3, 2020 at 5:39 pm

During the Women in Retail and Total Retail Virtual Lounge, held on May 28, Chieh Huang, CEO of Boxed, participated in an interview that touched on a variety of topics, from changes to brand messaging during COVID-19 to some positive ways he thinks the current climate will reshape the retail industry. In this video clip from the session,…

Retailers Become Major Player in Tech-Based, Team-Oriented Approach to 'Whole Health'
June 2, 2020 at 3:16 pm

There’s a major shift happening in the healthcare industry to make itself more a part of consumers’ everyday environment, and it’s happening outside of the doctor’s office. Retailers are pushing to use technology to hype up the health management experience and bring consumers into stores for services that typically take place at a medical office.…

Customer Data is Transforming Retail Operations
June 2, 2020 at 11:25 am

The focus for many retailers in 2020 is delivering differentiated customer experiences (CX) that are highly personalized to each individual. This is evident by a recent report we commissioned with eTail and WBR Insights, Retail CX and Data Management Strategies in 2020, which revealed an industry that’s investing heavily in new technologies to improve their businesses,…

COVID-19: Why Long-Term Tech Investment Pays Off
June 2, 2020 at 10:47 am

In the face of rapidly changing consumer lifestyles and shopping habits, businesses are finding the need to pivot quickly to stay competitive in today’s landscape. Digital transformation is something we’ve been talking about for a long time in retail, but many brands swifty moved online, seemingly overnight, once they realized this is how they would…

AI to Track Customer Behavior and Predict Purchase Probability
May 29, 2020 at 1:39 pm

Competition in retail is higher than ever. Businesses have to find new strategic ways to stay ahead of their peers. If only brands could predict their customers’ expectations! Well, they actually can, with the help of artificial intelligence (AI) tools that convert data into valuable insights. How do predictive analytics tools actually create value for…

Why Artificial Intelligence is Essential in Today's Retail Landscape
May 28, 2020 at 5:59 pm

In this episode of Retail Right Now, Total Retail's Ashley Chiaradio and Kristina Stidham discuss an article recently published on Total Retail titled “The Impact of Artificial Intelligence on Retail,” authored by Rob Saker, global industry leader of retail and CPG at Databricks. Artificial intelligence (AI) is no longer just a way to get ahead…

An EDI Solution Spurs Growth for Cavender’s
May 28, 2020 at 4:32 pm

Cavender's is a legendary western and workwear retail chain based in Tyler, Texas. Founded in 1965, the family-owned brand currently has 84 stores in 14 states, as well as a strong online presence. Cavender’s is also famous for its rodeo booths. Challenge According to Larry Waterman, executive vice president and chief operating officer, relationships have always been the foundation…