Technology

Why Integration is Critical to Your Omnichannel Strategy
June 20, 2019 at 11:43 am

Until a few years ago, fine-jewelry maker Miansai sold most of its accessories wholesale to high-end retail department stores. As with many other brands and retailers, Miansai witnessed firsthand the decline of brick-and-mortar stores, and how they can’t compete with the convenience and variety of online shopping. To survive this brave new world, Miansai had…

Glitch Preventing Target Customers From Making Purchases Has Been Fixed
June 17, 2019 at 1:38 pm

Target said a systemwide outage that prevented customers from making purchases at its stores on Saturday has been fixed. The two-hour outage, which affected its cash registers, was caused by an internal technology problem, the retail chain said, without giving further details. “After an initial but thorough review, we can confirm that this was not…

Don’t Forget the Power of Direct Mail
June 14, 2019 at 10:25 am

With the prominence of the internet and social media in our daily lives, many companies think direct mail’s importance has dwindled over the years. However, an increasing number of marketers are actually adding mail back into their marketing toolbox once again. According to the Data & Marketing Association, customer response rates have increased year-over-year by…

Take Our 2019 Retail Technology Survey, Get Valuable Industry Insights
June 12, 2019 at 1:06 pm

Total Retail is conducting a brief survey as part of a larger research report to better understand retailers use of technology across their organizations, including their technology buying processes. If you haven’t done so already, kindly complete the survey by clicking here. The data compiled from this survey, which will remain anonymous and only be used in aggregate, will…

AI in Retail: Sizzle or Steak?
June 12, 2019 at 11:49 am

With all the buzz about artificial intelligence (AI) these days, retailers are naturally asking, “Is AI for real, or is it just a passing fad?” Nearly every retail technology company is now slapping the “AI” moniker on their marketing materials, but which AI applications are really moving the needle for retailers? A Gartner report released…

Grocery Shopping for the Digital Age
June 11, 2019 at 12:36 pm

While many retailers have yet to come to a consensus on what the future of grocery will look like, they can agree that great disruption is already occurring in the category, and innovation will be driven by consumer behavior and desires. The proliferation of ways and places to shop means online grocers must also compete…

Breathe New Life Into Shopping Experiences With Interactive Visual Content Tools
June 11, 2019 at 11:55 am

A new generation of visual tools is now available to bring the physical environment into the shopping process, allowing consumers to locate, evaluate and share products in new ways. Thanks to the near ubiquity of smartphones, consumers are viewing — and creating — more visual content than ever. This has made image-centric social media networks among…

Amazon Launches AI-Powered Shopping Feature in App
June 6, 2019 at 5:05 pm

Amazon.com launched an artificial intelligence-powered shopping feature in its app called StyleSnap at the re: MARS 2019 conference in Las Vegas yesterday. The tool enables users to upload a photo or screenshot of a particular fashion look they admire from pictures on magazines, websites or social media posts, and then get similar product recommendations from Amazon's apparel…

A ‘How To’ on the Future of Consumer Engagement Through Retail Tech
May 31, 2019 at 10:02 am

The convergence of a myriad of display, content and interactive technologies has contributed to the proliferation of digital environments, enhancing the retail shopping experience and consumer engagement. Consumer engagement is the collective interactions between a brand and its customers. These interactions are used by the brand as stepping stones towards its goals, whether an increase…

Long Unsung, Chief Merchants Are Critical in the Age of AI
May 30, 2019 at 9:34 am

These days there's no shortage of additions to the C-suite. Creative job titles abound, and roles that didn’t exist a decade ago like chief experience officer or chief digital officer are becoming more common. The choice to add these positions to the decision-making table reflects the core value of these functions. Companies are realizing that…