Systems Integration

As frictionless commerce continues to grow in popularity, retailers are identifying how to integrate the innovative technology into their overall business strategy. To do so, they must determine whether to evolve existing solutions or revolutionize existing processes to keep up with competition. While there are benefits to both approaches, there are three key considerations retailers…

New research from The Harris Poll, in a survey commissioned by Redpoint Global, showed a pronounced gap between how marketers and consumers rate the ability of brands to deliver an “excellent” customer experience (CX). While a majority of marketers (51 percent) rated their ability as excellent, just 26 percent of consumers agreed. Consumers rated retailers behind…

The 2020 holiday shopping season challenged retailers more than any previous peak season. As safety-conscious consumers cautiously flocked to previously less utilized methods that included online shopping; buy online, pick up in-store (BOPIS); curbside pickup; home delivery; and more for their seasonal gift-giving needs, retailers had to adapt quickly and scale these capabilities to meet…

In e-commerce, many different technologies need to work together seamlessly for online merchants to deliver an exceptional customer experience. As the backbone of every online retail operation, e-commerce platforms typically rely on an ecosystem of business and technology partners to deliver the features and services that help merchants build, manage and grow their storefronts. These…

The Flex Company launched in 2016 with a revolutionary invention — a disposable menstrual disc — and a clear mission: to improve the lives of people who have periods. At first, the team was small and the sales model was primarily subscription-based. However, Founder and CEO Lauren Schulte Wang was ready to take on the…

Like most retailers, the 2020 pandemic nudged us at Cotopaxi to reassess every system and process we had in place. Our business has been growing steadily, and with the downturn of the economy looming, we wanted to take control of the areas we could streamline and improve. Payments were at the top of our list…

Brick-and-mortar stores were already evolving before the global pandemic accelerated the shift to e-commerce. More than ever, customers know what they need and are going directly to a store that has it, either to buy it or pick it up having ordered online. This consumer behavior makes inventory visibility more important than ever for retailers.…

Organizations are headed into the most unusual holiday shopping season in recent memory, and instead of focusing on how to obtain and keep customers, they’re bogged down in day-to-day business processes. In fact, top concerns among retailers this season are forecasting, obtaining adequate stock, and keeping staff and customers safe, according to a recent survey…

COVID-19 has led every segment of our economy to rethink business practices. Customers continue to buy. What they buy and how they buy has changed, however. Many of these changes, such as digital-first experiences and hybrid retail models, are here to stay. Retail is at the forefront of an accelerated digital transformation. The current environment…

As the COVID-19 pandemic continues to impact the United States, setting back store reopening plans, small to midsized retailers must grapple with the realization that new consumer behaviors and protocols sprung from this health crisis will be here for much longer than initially anticipated. Fortunately, there are technologies and integrations available that are able to…