Store Design

Strategic Store Design is Critical to Meet Anticipated Increases in Holiday Traffic
December 13, 2021 at 12:27 pm

It's not news that the global pandemic has continued to complicate both back-of and front-of-house operations for retailers, but the holidays are coming, nonetheless. Several factors will serve to increase the pressure on physical retail locations this year. There's an increased desire to shop in stores and to shop earlier. Consider: 47 percent of consumers…

Rite Aid Redesigns Itself for Today's Customer
November 8, 2021 at 8:04 pm

In episode 323 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Andre Persaud, chief retail officer of Rite Aid, the trusted, everyday care connector operating over 2,500 retail pharmacy locations across 17 U.S. states. Persaud discusses Rite Aid's RxEvolution strategy, how the business is redesigning the in-store experience for its customers, and the internal cross-functional…

Is Thinking Smaller the Answer to Big-Box Retail CX?
August 24, 2021 at 10:42 pm

For decades, big-box stores drew in foot traffic by offering a combination of convenience mixed with a healthy dose of selection and savings. Shelves were fully stocked with a variety of trusted brands, all available at the low price only large-scale chains can offer. Because the stores created a one-stop retail experience outside of urban…

3 Retail Store Design Changes Post-Pandemic
April 21, 2021 at 7:14 pm

There’s no question that physical retail has changed forever, thanks to the pandemic. Stepping into a store looks dramatically different than it did a year ago, and retailers will be adjusting their store experience long after COVID-19 has been contained. The need to do so is confirmed by a recent study by First Insight, which…

Walmart to Remodel Up to 1,000 Stores With Digital Shoppers in Mind
October 1, 2020 at 4:29 pm

Walmart will remodel 200 of its Supercenters by the end of 2020 to encourage a more "digitally enabled shopping experience" featuring bolder signage, contactless checkout, and airport-inspired crowd management techniques, according to the company's Chief Customer Officer Janey Whiteside. The retail giant's remodeling project will expand to 1,000 stores by the end of 2021. The…

Indiesigns Helps Businesses Re-Open Safely With Custom Signage
May 31, 2020 at 9:58 am

In episode 249 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ari Grazi, co-founder and president of Indiewalls, a full-service art consultancy connecting designers, brands, and consumers to a global community of independent artists. Listen in as Grazi discusses his professional background, why he founded Indiewalls, and the company's new Indiesigns extension, which sells decals and signs that…

Brick-and-Mortar Rethink: 5 Areas to Reconsider
May 11, 2020 at 7:21 pm

As we navigate the unknown, and slowly prepare for phased regional openings across retail doors, brands and retailers alike can lean in on learnings from the fast and dynamic changes grocers have made to impact efficiencies and create environments that increase safety for the customers they serve. It’s also a time to think “outside the…

3 Clever Ways Brick-and-Mortar Retailers Can Leverage Their Space
March 19, 2020 at 9:25 am

For years, brick-and-mortar retailers have been struggling with the question of how to remain relevant in an increasingly digital world. From the prevalence of buy online, pick up in-store (BOPIS) to big-box stores putting food in shoppers’ refrigerators, consumers place a high premium on speed and convenience. And while smart brands will use an omnichannel approach to…

CVS Plans to Open 600 HealthHUB Stores in 2020
January 15, 2020 at 12:47 pm

CVS Health is on track to meet its goal of rehabbing more than 1,000 of its stores, CNBC reported. At the end of 2018, CVS launched three of its HealthHUB concept stores in the Houston region, before expanding the program to 50 locations in four markets by the end of 2019. Hundreds more are scheduled to be…