Product Returns

Kohl's to Accept Amazon Returns
September 20, 2017 at 11:13 am

Kohl’s and Amazon.com announced this week that 82 Los Angeles and Chicago area Kohl’s stores will offer free return service for Amazon customers. The Kohl's stores will pack and ship "eligible" Amazon return items, for free, starting this October. Participating Kohl’s locations will have designated parking spots to make the return process even easier for…

Why Baseball and Retail’s All-Stars Need to Hit the Cutoff Man
August 29, 2017 at 11:34 am

Retail executives who tuned in to the Major League Baseball All-Star Game earlier this summer learned something about e-commerce operations if they paid close attention. When a ball was hit deep, they saw MLB’s best players hit the cutoff man when returning the ball to their teammates in the infield. Throwing a runner out when…

When Hassle-Free Returns Aren’t Enough
August 4, 2017 at 9:16 am

E-commerce returns have become a critical touchpoint via which retailers can win or lose customers. Returning a product can often be a frustrating experience for shoppers, with multiple “where is my refund” calls and confusion on exact return policies. In fact, shoppers often won't purchase a product in the first place if return policies are…

Thirsty Thursday: How Much Consumers Spend Under the Influence
May 11, 2017 at 10:18 am

Some people like to do a little online shopping when they're feeling stressed out or as a reward for accomplishing something. However, a recent study conducted by finder.com found that of the 27 percent of Americans that consume nine or more alcoholic beverages per week, almost half admit to shopping under the influence. Clothing and shoes…

3 Hidden Returns Costs and How Retailers Can Reduce (or Eliminate) Them
May 5, 2017 at 4:34 pm

It’s rare for survey respondents to agree decisively on anything, but Voxware's third biennial consumer survey found that nearly every shopper shared the same opinion in one key area: 96.8 percent of consumers agreed that how well an online retailer handles returns influences whether they will decide to order items from it again in the…

How Retailers Can Reduce the Burden of Returns
February 24, 2017 at 11:44 am

The holiday season is always an exciting time for retailers as they experience a boom in new customers and revenue. However, with the large spike in sales also comes the potential for a large amount of returns. So, what can retailers do to combat an increase in returns? As business problems vary and become more…

L.L.Bean Reconsidering Return, Shipping Policies to Cut Costs
February 10, 2017 at 11:00 am

L.L.Bean is reconsidering its generous shipping and return policies in a move to cut costs. L.L.Bean currently offers free shipping on everything, and its "satisfaction" guarantee is so liberal that it's led to abuse of the return policy. Company officials said they will have more to say later this year about shipping and efforts to…

Retailers Preparing for National Returns Day
January 4, 2017 at 10:09 am

UPS is preparing for National Returns Day, happening tomorrow (Jan. 5). According to the company’s website, UPS expects to ship back 1.3 million returns packages to retailers on Thursday, and will handle about 5.8 million returns packages throughout the first full week of January. This means big business for UPS and other parcel services like…

3 Ways Retailers Can Make Holiday Shoppers Very Happy
December 23, 2016 at 11:06 am

This holiday season has been busier than ever. Cyber Monday beat Adobe predictions that consumers will spend $3.36 billion. Amazon.com launched its Black Friday Deals Store on Nov. 1, a full 24 days before actual Black Friday. Consumers seem to have already redefined “holiday shopping season,” with Narvar tracking pages showing 30 percent higher clickthrough…