Product Returns

How Free Returns Are Crippling Online Retailers
June 6, 2016 at 11:32 am

Anyone who has shopped for clothing online has done it — ordered more items than they really want with the intention of sending some back. E-commerce has made it easy for consumers to be indecisive without financial consequence — at least for the shopper. For retailers, it’s a different story. Free shipping and returns aren't just…

6 Ways Your Returns Policy Can Boost E-Commerce Sales
March 25, 2016 at 9:10 am

If you’re looking to increase your e-commerce sales, you might have to do something that seems really counterintuitive: Institute an amazing returns policy that makes it super easy for customers to return what they purchase. “What?” I can hear you exclaim in disbelief. “How would letting people return what they purchase help us make more…

5 Things Retailers Must Understand About Product Returns
February 3, 2016 at 10:22 am

Retail product returns (i.e., reverse logistics) are a crucial component of the overall relationship between customer and retailer. According to the National Retail Federation (NRF), Americans returned $260 billion in merchandise last year, a 66 percent increase from five years ago, and a quarter of that was during the holiday season. The significant increase in…

Amazon Will Buy Back Your Hoverboard
January 25, 2016 at 11:22 am

If you have buyer’s remorse over your potentially combustible hoverboard, Amazon.com has your back. The online retailer is offering full refunds to customers who bought hoverboards from it, the Consumer Product Safety Commission said in a statement this week. The decision follows continuing reports of the self-balancing devices’ batteries overheating and catching fire.

Bring Joy to Holiday Product Returns
January 15, 2016 at 10:56 am

With the holiday season now over, the joys of increased consumer spending, materialism and holiday spirit are quickly overshadowed by a spike in product returns. At these times, customer service agents can often be stretched thin and should be amply supported to maintain not only their own sanity, but customers’ as well. In order to…

Returns Scams to Cost Retailers Billions
December 18, 2015 at 10:45 am

And the problem is only getting worse. Some shoppers make it a sport to scam retailers after the holiday season by making fraudulent returns. That can take the form of returning stolen goods, bringing back used items without a receipt or collusion with store employees. Either way, holiday return fraud is expected to cost retailers…

Stores With the Best, Worst Return Policies
December 17, 2015 at 11:03 am

Have someone on your Christmas list who is never happy with their gift? Be careful where you shop. According to Optoro, a reverse logistics company, roughly a quarter of retail returns take place during the holiday season — meaning an ill-advised purchase can turn from bad to worthless if it's bought at a store with…

A Forward Look at Reverse Logistics for the Holidays
December 8, 2015 at 10:23 am

Reverse logistics is a priority for retailers year-round, but when it comes to the holiday season, it becomes a laser focus for brands looking to keep customer service levels up after the busiest time of the year. Retailers receive returns throughout the year, but during and after the holidays, many will see their returns increase…

How Retailers Can Prepare for the Holiday’s Returns Season
December 4, 2015 at 11:34 am

Retailers have been preparing themselves for the holiday shopping season for many months now. While the holiday shopping season and the increased sales that come with it is great for most retailers, online returns are a growing reason why brands should temper their holiday earnings expectations. Most businesses see sales skyrocket during the holidays. However,…

PayPal Expands Return Shipping Service
October 13, 2015 at 2:09 pm

Today, PayPal announced the expansion of Return Shipping on Us, a service that refunds return shipping costs to consumers on eligible online purchases using PayPal from around the globe. The service will now be available to PayPal users in the United States, in addition to the nearly 40 markets in which it already exists. The service…