Product Returns

Why Product Returns Aren’t the Enemy
January 23, 2018 at 11:18 am

Retail is unique in that the scope of a business’s success (or failure) is never entirely certain. While a store may have “out of this world” sales numbers in November and December, there’s nothing stopping those numbers from crashing down come the post-holiday return season. To create a level of predictability, some retailers have adopted…

5 Tips to Manage the Rush of Post-Holiday Product Returns
January 11, 2018 at 12:20 pm

With the holiday buying fervor behind us, the avalanche of product returns begins. Given that U.S. retail holiday sales are on track to rise 4 percent to 4.5 percent this year — and, according to Deloitte forecasts, e-commerce sales are expected to hit between $111 to $114 billion during the 2017 holiday season — the…

(Re)turning Point: How Retailers Can Attract Holiday Shoppers With Return Policies
January 8, 2018 at 10:37 am

Retail is unique in that the scope of a business’s success (or failure) is never entirely certain. While a store may have “out of this world” sales numbers in November and December, there’s nothing stopping those numbers from crashing down come the post-holiday return season. To create a level of predictability, some retailers have adopted […]

2017 Consumer Returns in the Retail Industry
January 4, 2018 at 3:43 pm

Retail is unique in that the scope of a business’s success (or failure) is never entirely certain. While a store may have “out of this world” sales numbers in November and December, there’s nothing stopping those numbers from crashing down come the post-holiday return season. To create a level of predictability, some retailers have adopted […]

These Retailers Have the Best Return Policies
January 2, 2018 at 2:20 pm

Tis the season for returns! The two weeks after Christmas and New Year's is usually considered the busiest time of year for returns. ABC Action News and ConsumerWorld.org have researched which retailers have the easiest return policies and which ones have the toughest. Nordstrom and Macy's top the list of easiest return policies. Customers of…

Alibaba, Retailers Gearing Up for Successful Singles Day
November 10, 2017 at 10:34 am

This Saturday, Nov. 11, the Chinese e-commerce giant Alibaba will hold its annual Singles Day event, which last year grossed $17.8 billion (USD) in sales, up from $14.3 billion in 2015, according to a report from Fung Global Retail & Technology (FGRT). The 24-hour phenomenon has quickly become the world's largest shopping day, consistently surpassing…

Are Online Retailers Missing Something Obvious?
November 2, 2017 at 12:14 pm

While online retail as an industry is growing, many online retailers are struggling to grow and capture their fair share of that growth. In a recent study of online retailers conducted by Forrester and the National Retail Federation, 12 percent of retailers experienced flat or declining revenues in the last year. To find pockets of…

Data Platform Helps Asics Increase Conversions, Decrease Returns
October 16, 2017 at 10:28 am

In episode 114 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, Jason LeBoeuf, director, e-commerce, Asics, and Romney Evans, co-founder of True Fit, discuss how the athletic footwear and apparel brand is using True Fit's data platform to personalize its customers’ shopping experiences. The result for Asics has been increased revenues…

Wal-Mart Aims to Handle Online Returns in 35 Seconds or Less
October 9, 2017 at 11:32 am

In its ongoing effort to compete with Amazon.com, Wal-Mart announced a new way of handling in-store returns of online purchases that it claims could shrink the processing time to 35 seconds. Starting next month, Mobile Express Returns will enable consumers to begin a return process on Wal-Mart’s app before bringing the item in question to any…

The Cost of E-Commerce Returns and Why You Should Care
October 2, 2017 at 9:47 am

I surf e-commerce sites daily both professionally and as a consumer. While the overall user experience has improved greatly over the years, I'm shocked at what I find (or don’t find) in this day and age, specifically as it relates to product returns. Why does this matter? Because returns are killing margins for most e-tailers!…