Product Returns

Retail Returns Horror Stories: Mitigating Fraud Through Data and Analytics
June 6, 2024 at 3:08 pm

Go to any retail store and the associates likely have some spooky stories to tell when it comes to returns fraud and abuse. For instance, imagine a box arrives for a returned computer and all that’s inside is a heap of heavy rocks. Unfortunately, fraudsters and organized retail crime (ORC) groups are only getting craftier…

Mitigating Dark Web Threats: Safeguarding E-Commerce Retailers Against Policy Abuse
May 23, 2024 at 1:28 pm

The dark web is the equivalent of the group chat where e-commerce retailers know they’re being talked about but definitely aren’t included. With endless information existing on how to abuse retailer terms and conditions, steal personal data, and more, the dark web has fostered an environment where fraudsters feel comfortable expressing their views and freely…

How to Master Global E-Commerce Returns to Achieve Profitability
May 21, 2024 at 10:59 am

Valued at $785 billion in 2021, the B2C international online shopping market is projected to grow tenfold by 2030, reaching $7.9 trillion. International markets present brands a key opportunity to drive growth and revenues. But selling overseas does bring about numerous complexities which, if not taken into account, can hinder growth and dig into profit margins.…

Rethinking Returns in a Data-Driven Retail World
May 8, 2024 at 8:13 pm

Everyone knows product returns are a problem, but now the National Retail Federation (NRF), in research with Appriss Retail, has spelled it out in stark terms: total returns for the retail industry amounted to $743 billion in merchandise in 2023. In addition, the total return rate as a percentage of sales in 2023 was 14.5…

Walmart Increasing Return Shipping Rates for Third-Party Sellers
April 3, 2024 at 12:15 pm

Walmart is raising its return shipping rates for seller-fulfilled orders, citing "changing market conditions," according to an update posted this month on the Walmart Marketplace website. While the retailer doesn't make its return shipping rates public, the company told Talk Business it’s the first rate increase in two years. Walmart marketplace allows third-party sellers to…

Try This On for Size: Why US Fashion Retailers Must Not Dismiss True Sizing Technology
March 12, 2024 at 4:15 pm

Given the growing returns crisis within the United States' e-commerce and apparel sector, the urgency to address the core issues cannot be overstated. Why? Because a staggering 2.6 million tonnes of returned clothing have amassed in the country, signaling a critical juncture for retailers to rethink their strategies. In 2023 alone, clothing returns soared to…

Return it or Keep it? Which Policy is Right for Your Business
February 29, 2024 at 9:19 am

As the retail landscape continues to evolve, the significance of a well-structured return policy becomes increasingly evident. A recent report from the National Retail Federation showed the rate of returns increased 14.5 percent last year, a total of $743 billion in merchandise. Online retailers specifically experienced a notable uptick in returns in 2023, with an…

How SMBs Can Compete in an Era of Free Returns
February 19, 2024 at 10:14 am

It's the way of the world that giant corporations have the resources to crush their competition, especially when they attain a dominant position in the marketplace. The goliaths of Amazon.com and eBay did this to SMBs when they started offering FREE returns of online purchases. To be fair, the big companies probably didn’t foresee the…

Reimagining the Fate of Returns With Reverse Logistics Experts
February 13, 2024 at 10:02 am

Modern consumers clearly value lenient, streamlined and cheap — if not free — return policies. At the same time, the cost of processing these returns has never been higher. To further complicate matters, a given retailer’s biggest returners are often some of their best customers. A majority of shoppers surveyed said they make the most…