Product Returns

Winning E-Commerce Strategies Retailers Should Zero in On to Make Sales Ring Over the Holidays
September 26, 2022 at 12:11 pm

Retailers are working feverishly behind the scenes to optimize their e-commerce operations for the upcoming 2022 holiday shopping season. This year, retailers will face some of the same challenges they did during the 2021 holiday shopping season — with additional new challenges brought about by excess inventory, inflation and general volatility, uncertainty, chaos and ambiguity…

How the Right Returns Management System Can Be Crucial to Solidifying Customer Loyalty
September 20, 2022 at 10:58 am

Almost everyone has made a purchase they weren’t happy with, but for some, the stress of returning an item just might not be worth their time, effort and frustration. There’s always someone who opts to keep that product instead of returning it, even though they’re unhappy with their purchase. In fact, studies show the frustration…

A Return Experience to Remember
July 27, 2022 at 2:16 pm

Returns are on the rise. A combination of rising prices and tighter budgets means that shoppers are returning items more often than they have in some time. It’s a swing of the pendulum as online shopping soared to meteoric heights during the pandemic, with e-commerce seeing a 31 percent increase in growth from 2019 to…

If Your Returns Service Disappoints, Don’t Expect Repeat Purchases
July 26, 2022 at 7:06 pm

Returns have been hitting the headlines lately, with around 16 percent of all merchandise bought in 2021 returned by shoppers. In Europe we’ve seen retailers, including Zara, move from free online returns to charging consumers to send back items. Fast-fashion favorite Asos.com has also recently warned its revenues are being hit by rising costs and…

‘Policy Abuse?’ It’s Just Fraud by a Different Name
July 19, 2022 at 6:30 pm

If there’s a way to make a few bucks on the side, pull a fast one, or game the system, you know there’s always someone prepared to try their luck. Even when retailers offer generous money-off promos or discounts, there’s always someone who wants more. So called "policy abuse" — i.e., when a retailer’s refund…

Why Understanding the Reason Behind Returns is Crucial for Retailers
June 16, 2022 at 5:01 pm

As more customers shop online, the cost of returns has increased alongside it. Fashion giant Zara became the latest retailer to introduce charges for shoppers who return items bought online, with other stores predicted to follow suit. Fast-fashion brand Boohoo also recently warned its revenue was unlikely to grow in the first half of the…

Brands Look to Return Pickup to Stay Competitive in E-Commerce Space
June 15, 2022 at 4:56 pm

In an era when food, groceries, barns and ultimately anything is delivered on-demand to consumers' doorsteps, why are we just starting to see return pickup offered? Even major retailers like Amazon.com and Walmart have only started offering return pickup recently. It seems like a simple offering, but with weight and size restrictions, varying distances from…

Zara Now Charging for Certain Returns in the U.S.
June 9, 2022 at 5:37 pm

European fashion brand Zara recently announced it will charge U.S. customers for returning online purchases to third-party drop-off points. According to Zara's website, U.S. customers who placed orders from June 1 onwards will be charged $3.95 to return online purchases to third-party drop-off points. The cost will be deducted from the refund amount. Customers can still…

Sustainable Returns: How Retailers Are Prepping for the 2022 Holidays
June 7, 2022 at 7:38 pm

In 2021, e-commerce boomed. Consumers spent $870.78 billion online last year, and according to the National Retail Federation (NRF), returns resulted in $761 billion in lost sales for U.S. retailers. As we near the halfway mark of 2022, retailers are getting organized around the holiday season to prepare for more online shopping, more delays and…