Product Returns

The Silver Lining of Holiday Returns
November 13, 2019 at 11:52 am

Retailers work year-round to ensure a successful peak season and drive the biggest spike they can. But as sure as night follows day, a spike in sales causes something else too: more returns. Managing the uptick in returns can be a hassle, and what’s even more difficult is watching hard-earned holiday and year-end revenue being…

The ‘Triple Crown’ of Harmonic Retail: BOPIS, Returns, and Customer Service
October 22, 2019 at 11:41 am

Retail is facing more stress and complexity than ever before. U.S. population growth is less than 1 percent annually, shopper journeys no longer follow predictable demographics, and customers are simultaneously demanding more human interaction and more self-service technology. Add to that the rising cost of shipping, the looming threat of tariffs, and the tight labor market. Retail…

Keeping Pace With ‘Fast Fashion’
October 14, 2019 at 12:28 pm

Did you know the top three words fashion executives use to describe the industry are digital, optimistic, and fast? This was just one of many findings from Mckinsey’s State of Fashion 2019 report, and it makes perfect sense. The metabolism of the fashion industry keeps getting faster: mega brands associated with fast fashion can restock…

Walgreens Partners With FedEx to Accept Online Returns
October 10, 2019 at 12:45 pm

Walgreens and FedEx are partnering to make online returns more convenient, TechCrunch reported. Customers will be able to drop off their online returns at thousands of Walgreens locations nationwide and, if they need to, they'll be able to print their return shipping label in the store too. Through FedEx's Returns Technology platform, online vendors and retailers can…

Return to Sender: 3 Ways to Get Returns Right
September 23, 2019 at 10:03 am

It’s no surprise in the age of Amazon.com that shipping plays a major factor in purchase decisions. With 66 percent of online shoppers saying they look at a brand’s return policy before pulling out their wallet, nailing the returns process is now make or break for retailers. Here are three key factors to consider to…

Nordstrom to Accept Macy's, Kohl's Returns at NYC Local Stores
September 6, 2019 at 11:28 am

Nordstrom, which opens two “Nordstrom Local” concept stores in Manhattan this month, will accept product returns from rivals like Macy’s and Kohl’s in the new small-format locations, regardless of whether Nordstrom carries the same item. Returns can be a pain point for both the customer and retailer, and shoppers want a convenient way to drop…

How to Reduce Your Return Rate … and Save Money
August 16, 2019 at 8:54 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published on Total Retail, titled “The Expensive Truth of Free Returns,” written by Iñaki García, co-founder and CEO of size recommendation tool uSizy. The growing rate of product returns, particularly from online customers, is costing retailers billions. Several…

The Expensive Truth of ‘Free’ Returns
August 7, 2019 at 10:43 am

Online shopping has grown massively and shows no signs of slowing down. Whether for Christmas, birthdays or to treat yourself, there's no denying that the way we shop has changed. The convenience of browsing hundreds of jeans or sneakers online, the ability to buy something instantly, and the added bonus of free delivery and returns…

Serial Returners Need a Serious Solution
August 6, 2019 at 12:46 pm

E-commerce is a land of high expectations. Customers not only expect but demand high-quality products, speedy delivery, and hassle-free return policies. Large public e-commerce sites have made these the standards to which all other brands must compete. So what happens to direct-to-consumer (DTC) brands that do everything in-house? They can't do one-day shipping, they can't…

Embracing Returns to Drive In-Store Sales
June 28, 2019 at 7:25 am

Where some see Amazon.com as a competitive force to steer clear of, others see the value of playing nice. Kohl’s is one traditional retailer deciding to partner with the 800-pound gorilla, and having paved the path, you can be sure that others will follow. Kohl’s is now accepting unpackaged Amazon returns in its store, independent…