
Product Returns

Online sales continue to grow as a proportion of overall retail sales, and returns are growing at an even faster rate. With the holiday peak season upon us, retailers will need to focus more than ever on handling returns in ways that avoid alienating their customers โ and consequently losing future sales. Given the risingโฆ
Todayโs digital consumers are placing ever greater demands on e-commerce providers to "get delivery right" or lose their business. Indeed, delivery is now a key differentiating factor that has a significant impact on consumer online purchasing decisions. According to the findings of the recent MetaPack 2016 State of E-Commerce Delivery Consumer Research Report, 61 percentโฆ
As new forms of shopping develop, so do new forms of fraud. There is an ongoing battle between retailers and those looking to make
Historically, most retailers view returns as a plague on their business. Not only do you lose the sale, but you pay for the privilege of your customer returning the unwanted merchandise to you. The National Retail Federationโs 2015 annual survey of North America retailers found that $260 billion worth of merchandise was returned last year.โฆ
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Last yearโs holiday season saw more than $626 billion in sales, according to the National Retail Federation (NRF), with $105 billion coming from online and other non-store sales. However, despite shoppersโ good intentions, they didn't always find the perfect gifts for their loved ones. This resulted in billions of dollars worth of returned merchandise. Asโฆ
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Anyone who has shopped for clothing online has done it โ ordered more items than they really want with the intention of sending some back. E-commerce has made it easy for consumers to be indecisive without financial consequence โ at least for the shopper. For retailers, itโs a different story. Free shipping and returns aren't justโฆ
If youโre looking to increase your e-commerce sales, you might have to do something that seems really counterintuitive: Institute an amazing returns policy that makes it super easy for customers to return what they purchase. โWhat?โ I can hear you exclaim in disbelief. โHow would letting people return what they purchase help us make moreโฆ
Retail product returns (i.e., reverse logistics) are a crucial component of the overall relationship between customer and retailer. According to the National Retail Federation (NRF), Americans returned $260 billion in merchandise last year, a 66 percent increase from five years ago, and a quarter of that was during the holiday season. The significant increase inโฆ