Product Returns

With the holiday season now over, the joys of increased consumer spending, materialism and holiday spirit are quickly overshadowed by a spike in product returns. At these times, customer service agents can often be stretched thin and should be amply supported to maintain not only their own sanity, but customers’ as well. In order to…

And the problem is only getting worse. Some shoppers make it a sport to scam retailers after the holiday season by making fraudulent returns. That can take the form of returning stolen goods, bringing back used items without a receipt or collusion with store employees. Either way, holiday return fraud is expected to cost retailers…

Have someone on your Christmas list who is never happy with their gift? Be careful where you shop. According to Optoro, a reverse logistics company, roughly a quarter of retail returns take place during the holiday season — meaning an ill-advised purchase can turn from bad to worthless if it's bought at a store with…

Reverse logistics is a priority for retailers year-round, but when it comes to the holiday season, it becomes a laser focus for brands looking to keep customer service levels up after the busiest time of the year. Retailers receive returns throughout the year, but during and after the holidays, many will see their returns increase…

Retailers have been preparing themselves for the holiday shopping season for many months now. While the holiday shopping season and the increased sales that come with it is great for most retailers, online returns are a growing reason why brands should temper their holiday earnings expectations. Most businesses see sales skyrocket during the holidays. However,…

Today, PayPal announced the expansion of Return Shipping on Us, a service that refunds return shipping costs to consumers on eligible online purchases using PayPal from around the globe. The service will now be available to PayPal users in the United States, in addition to the nearly 40 markets in which it already exists. The service…

Returns can be every retailer’s biggest headache. In a blizzard of customer dissatisfaction, inventory disruption and increased operational costs, retailers worldwide lost $642.6 billion due to returns in 2014, according to research from IHL Group and DynamicAction. This sobering detriment to retail profitability is overwhelmingly fueled by poor product descriptions, unorganized marketing programs and disconnected…