Product Returns

These Retailers Have the Best Return Policies
January 2, 2018 at 2:20 pm

Tis the season for returns! The two weeks after Christmas and New Year's is usually considered the busiest time of year for returns. ABC Action News and ConsumerWorld.org have researched which retailers have the easiest return policies and which ones have the toughest. Nordstrom and Macy's top the list of easiest return policies. Customers of…

Alibaba, Retailers Gearing Up for Successful Singles Day
November 10, 2017 at 10:34 am

This Saturday, Nov. 11, the Chinese e-commerce giant Alibaba will hold its annual Singles Day event, which last year grossed $17.8 billion (USD) in sales, up from $14.3 billion in 2015, according to a report from Fung Global Retail & Technology (FGRT). The 24-hour phenomenon has quickly become the world's largest shopping day, consistently surpassing…

Are Online Retailers Missing Something Obvious?
November 2, 2017 at 12:14 pm

While online retail as an industry is growing, many online retailers are struggling to grow and capture their fair share of that growth. In a recent study of online retailers conducted by Forrester and the National Retail Federation, 12 percent of retailers experienced flat or declining revenues in the last year. To find pockets of…

Data Platform Helps Asics Increase Conversions, Decrease Returns
October 16, 2017 at 10:28 am

In episode 114 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, Jason LeBoeuf, director, e-commerce, Asics, and Romney Evans, co-founder of True Fit, discuss how the athletic footwear and apparel brand is using True Fit's data platform to personalize its customers’ shopping experiences. The result for Asics has been increased revenues…

Wal-Mart Aims to Handle Online Returns in 35 Seconds or Less
October 9, 2017 at 11:32 am

In its ongoing effort to compete with Amazon.com, Wal-Mart announced a new way of handling in-store returns of online purchases that it claims could shrink the processing time to 35 seconds. Starting next month, Mobile Express Returns will enable consumers to begin a return process on Wal-Mart’s app before bringing the item in question to any…

The Cost of E-Commerce Returns and Why You Should Care
October 2, 2017 at 9:47 am

I surf e-commerce sites daily both professionally and as a consumer. While the overall user experience has improved greatly over the years, I'm shocked at what I find (or don’t find) in this day and age, specifically as it relates to product returns. Why does this matter? Because returns are killing margins for most e-tailers!…

How to Stay Competitive in the Face of E-Commerce Giants
September 26, 2017 at 11:50 am

Online shopping has hit its stride. But with all the things that set it apart from traditional retail — more convenience, options and ways to buy — there's one facet that won't ever disappear: retail giants. Just as mom-and-pop shops watched department stores and big-box retailers spring up and seemingly take over, independent online sellers…

Retail Right Now: Toys"R"Us, Aerosoles File for Bankruptcy
September 22, 2017 at 10:28 am

In this episode of Retail Right Now, Total Retail's Taylor Knight reviews the top retail news of the week, including two retailers — Toys"R"Us and Aerosoles — filing for bankruptcy, and Kohl's offering free returns for Amazon.com customers starting in October.

7 Tips to Take the Worry and Hassle Out of Holiday Shipping
September 22, 2017 at 10:22 am

Retailers of all sizes are experiencing the phenomena known as "Christmas creep," as the holiday shopping season begins earlier each year. Advertisers and marketers have likely made their holiday plans for not only the 2017 season — but for 2018 as well. With Black Friday only nine weeks away, it’s not yet time to panic,…