Product Returns

How to Stay Competitive in the Face of E-Commerce Giants
September 26, 2017 at 11:50 am

Online shopping has hit its stride. But with all the things that set it apart from traditional retail — more convenience, options and ways to buy — there's one facet that won't ever disappear: retail giants. Just as mom-and-pop shops watched department stores and big-box retailers spring up and seemingly take over, independent online sellers…

Retail Right Now: Toys"R"Us, Aerosoles File for Bankruptcy
September 22, 2017 at 10:28 am

In this episode of Retail Right Now, Total Retail's Taylor Knight reviews the top retail news of the week, including two retailers — Toys"R"Us and Aerosoles — filing for bankruptcy, and Kohl's offering free returns for Amazon.com customers starting in October.

7 Tips to Take the Worry and Hassle Out of Holiday Shipping
September 22, 2017 at 10:22 am

Retailers of all sizes are experiencing the phenomena known as "Christmas creep," as the holiday shopping season begins earlier each year. Advertisers and marketers have likely made their holiday plans for not only the 2017 season — but for 2018 as well. With Black Friday only nine weeks away, it’s not yet time to panic,…

Kohl's to Accept Amazon Returns
September 20, 2017 at 11:13 am

Kohl’s and Amazon.com announced this week that 82 Los Angeles and Chicago area Kohl’s stores will offer free return service for Amazon customers. The Kohl's stores will pack and ship "eligible" Amazon return items, for free, starting this October. Participating Kohl’s locations will have designated parking spots to make the return process even easier for…

Why Baseball and Retail’s All-Stars Need to Hit the Cutoff Man
August 29, 2017 at 11:34 am

Retail executives who tuned in to the Major League Baseball All-Star Game earlier this summer learned something about e-commerce operations if they paid close attention. When a ball was hit deep, they saw MLB’s best players hit the cutoff man when returning the ball to their teammates in the infield. Throwing a runner out when…

When Hassle-Free Returns Aren’t Enough
August 4, 2017 at 9:16 am

E-commerce returns have become a critical touchpoint via which retailers can win or lose customers. Returning a product can often be a frustrating experience for shoppers, with multiple “where is my refund” calls and confusion on exact return policies. In fact, shoppers often won't purchase a product in the first place if return policies are…

Thirsty Thursday: How Much Consumers Spend Under the Influence
May 11, 2017 at 10:18 am

Some people like to do a little online shopping when they're feeling stressed out or as a reward for accomplishing something. However, a recent study conducted by finder.com found that of the 27 percent of Americans that consume nine or more alcoholic beverages per week, almost half admit to shopping under the influence. Clothing and shoes…

3 Hidden Returns Costs and How Retailers Can Reduce (or Eliminate) Them
May 5, 2017 at 4:34 pm

It’s rare for survey respondents to agree decisively on anything, but Voxware's third biennial consumer survey found that nearly every shopper shared the same opinion in one key area: 96.8 percent of consumers agreed that how well an online retailer handles returns influences whether they will decide to order items from it again in the…

How Retailers Can Reduce the Burden of Returns
February 24, 2017 at 11:44 am

The holiday season is always an exciting time for retailers as they experience a boom in new customers and revenue. However, with the large spike in sales also comes the potential for a large amount of returns. So, what can retailers do to combat an increase in returns? As business problems vary and become more…