Product Returns

PayPal Expands Return Shipping Service
October 13, 2015 at 2:09 pm

Today, PayPal announced the expansion of Return Shipping on Us, a service that refunds return shipping costs to consumers on eligible online purchases using PayPal from around the globe. The service will now be available to PayPal users in the United States, in addition to the nearly 40 markets in which it already exists. The service…

Retail’s Match Game: In Pursuit of a Happy Returns Equilibrium
September 1, 2015 at 11:29 am

Returns can be every retailer’s biggest headache. In a blizzard of customer dissatisfaction, inventory disruption and increased operational costs, retailers worldwide lost $642.6 billion due to returns in 2014, according to research from IHL Group and DynamicAction. This sobering detriment to retail profitability is overwhelmingly fueled by poor product descriptions, unorganized marketing programs and disconnected…