Online Marketing

The Company Store's Perfect Execution of the ‘Flash Sale’
November 7, 2013

The Company Store hasn't sent many flash-sale emails. In fact, among the 133 emails captured by Who's Mailing What! this year, only one recent email used the flash-sale strategy. However, The Company Store clearly did its homework.

Online Retail Insights: Apparel Retailers Need to Evolve
October 17, 2013

The holiday season is right around the corner, meaning most e-retailers are in the thick of finalizing promotional campaigns and optimizing websites in the hopes of increasing traffic and avoiding conversion roadblocks. However, before launching their email, social and traditional advertising campaigns, many online retailers would be well served to take the time to re-evaluate the overall digital experience they're delivering to visitors. 

How Walgreens is Transforming the Traditional Drug Store
October 3, 2013

As a 112-year-old brand steeped in a traditional brick-and-mortar history, Walgreens isn't what you would consider a digital pioneer. Yet the drug store chain has been forced to evolve its business to remain relevant for today's digital-savvy consumers. The transition has admittedly been a slow process, but it's taking shape. In a keynote presentation yesterday at the Shop.org Annual Summit in Chicago, Walgreens’ President and CEO Greg Wasson detailed how the company is embracing digital throughout its organization

Tuesday Morning Shuts Down its Online Business
August 15, 2013

Tuesday Morning Corp. has dropped the "e" from its commerce. The Dallas-based closeout retailer quietly shut down its online shopping site last month in order to better focus on business for its more than 800 physical stores. The company said the nature of its business, which involves a constantly rotating array of housewares, clothing luggage and more, is better suited for in-person shopping. While it seems like an unlikely move in an increasingly online-focused world, some industry experts say it may be for the best.

A Chat With Beth Guastella, giggle’s New President and COO, Part 1
July 30, 2013

I had the opportunity to chat recently with Beth Guastella, the recently named president and chief operating officer of giggle, an omnichannel specialty retailer of upscale baby products and resources. In part one of this two-part blog post, we discuss what attracted Guastella to giggle; what specialty retail is; and how giggle’s catalog business works. 

Reconnecting With Old Friends (or Site Visitors)
July 1, 2013

It's likely you've used behavioral targeting to reach out to and convert shoppers on your website or through display ads. Now, however, with so much of your online marketing occurring on social media sites, wouldn't it also be valuable to reach consumers there with behavioral targeting? And what if you could actually improve your campaign effectiveness by retargeting those same people via social media?

Wayfair CEO Reveals His 4 Drivers of Long-Term Retail Success
June 11, 2013

Niraj Shah, CEO of Wayfair (formerly CSN Stores), the Boston-based online seller of home furnishings, with 1,250 employees, a global presence, 2012 revenue of $600 million and a 40 percent growth rate, offered his four drivers of long-term retail success during a session at the 2013 Internet Retailer Conference & Exhibition in Chicago last week. They include the following:

How Carter's is Using Personalization to Drive Sales
May 23, 2013

In a session at IBM's Smarter Commerce Global Summit in Nashville yesterday, Michael Lahue, e-commerce project manager, and Lisa Langan, e-commerce marketing analyst, both of Carter's, discussed how the cross-channel retailer of baby and children's apparel is leveraging personalization solutions to drive sales across its organization.

4 Best Practices for Combating Online Fraud
April 1, 2013

The good news is that online retailers understand fraud is a growing problem and have taken steps to combat it. Their efforts are making an impact. Studies point to a decrease in the percentage of orders lost to fraud. Our own Annual Trends Survey revealed that for 75 percent of respondents, less than 1 percent of their online orders are fraudulent. While this is a step in the right direction, you shouldn't be satisfied till that figure is 0 percent. Here are tips to help you get there:

American Apparel Online Personalization Boosts E-Commerce Sales 59%
January 15, 2013

In December, American Apparel achieved the highest sales month for its online business in the company's history, besting December 2011's sales by 59 percent. The company, which both manufactures and distributes merchandise and operates retail stores, had moved its multisite e-commerce operations to Oracle's ATG Web Commerce in October. American Apparel is using the platform, a component of Oracle Commerce, to operate multiple integrated e-commerce sites for different customer groups and geographic regions. The retailer is using the solution to present customers with personalized content and customized search options, helping to accelerate selections by presenting items that the shopper prefers.