Mobile Commerce

Win Customer Loyalty With a Dynamic Approach to Mobile Rewards, Part 1
March 15, 2019 at 11:32 am

E-commerce is booming, the in-store shopping experience is becoming more tech-driven, and personalization is moving beyond simply "nice to have." Retail organizations are under immense pressure to innovate, attract new consumers and retain customer loyalty. The key to unlocking the next big thing in retail is in a device we are glued to — smartphones. This…

Mobile Metamorphosis: How to Win in the Changing World of Retail
March 7, 2019 at 12:40 pm

Experts have long bemoaned the demise of brick-and-mortar retail. There's no denying consumers’ preference for mobile has incited a major shift in the retail landscape over the last decade. While skeptics talk a big game about the “retail apocalypse,” the current state of the retail industry couldn’t be further from a doomsday scenario, especially for…

What Retailers Need to Know About How Consumers Shop in the Mobile Age
March 3, 2019 at 11:41 am

Smartphones are the center of our lives from the moment we open our eyes. In fact, a new report from RootMetrics by IHS Markit shows that nearly one in four (23 percent) Americans check their mobile phones within a minute of waking up, and over half (58 percent) check their smartphone within 10 minutes. The…

NRF: Retail Sales to Increase Up to 4.4% in 2019
February 5, 2019 at 3:24 pm

The National Retail Federation (NRF) is calling for retail sales, excluding automobile dealers, gasoline stations and restaurants, to climb between 3.8 and 4.4 percent this year, amounting to as much as $3.84 trillion. That would be less than growth of 4.6 percent in 2018, which the NRF says is its preliminary estimate for retail sales last…

Best Retail Tips of 2018 to Drive Improved Performance This Year
February 1, 2019 at 9:10 am

In this episode of Retail Right Now, Joe Keenan shares a few of his favorite tips from Total Retail’s recently released report, 50 Best Retail Tips of 2018. This annual report highlights the best tips over the course of the past year, and provides a blueprint for how retailers and brands can leverage those insights to…

Button 2019 Mobile Commerce Report: Holiday Analysis
January 31, 2019 at 4:08 pm

Through an analysis of millions of transactions completed during the holiday season from Nov. 1, 2018 to Jan. 6, 2019, this report will provide you with insights into holiday season traffic and spending; need-to-know information about consumer app vs. mobile web purchasing preferences; and user behavior, including peak and off-peak spending times throughout the holiday season.

Starbucks Rolls Out Delivery Service for Coffee Drinkers
January 24, 2019 at 2:46 pm

Starbucks announced this week that it's expanding its delivery service, with plans to offer it at nearly one-quarter of its U.S. shops. The delivery service, Starbucks Delivers, powered by Uber Eats, is currently available in San Francisco, but will expand to stores in New York City, Boston, Washington, D.C., Chicago and Los Angeles in coming…