Mobile Commerce

Provide the Convenience Consumers Crave With Conversational Commerce
October 14, 2021 at 4:08 pm

Customers’ expectations for convenient experiences have never been higher. In fact, 76 percent of consumers say convenience is their top priority when selecting a retailer. Wait times are getting shorter and shorter, and consumers now expect ease and convenience in every brand interaction. When one in three customers say they would walk away from their…

Most Mobile Apps Can Be Compromised in 15 Minutes or Less
September 1, 2021 at 5:53 pm

Mobile commerce has become a critical component of any retailer's strategy. After all, U.S. consumers spent $52 billion on mobile devices during the last two months of 2020 alone. That’s a 55 percent increase over the same period in 2019. With that much money flowing through mobile apps, fraudsters have taken aim at them, making…

2 Amazon Prime Day-Inspired Takeaways for Brick-and-Mortar Retailers
July 28, 2021 at 4:54 pm

With vaccinated consumers returning to stores, retailers are looking to this summer and fall as a chance to regain momentum before the crucial holiday season. In June, the retail industry got a peek into what’s ahead with Amazon.com's Prime Day, the annual sales extravaganza put on by the U.S.’s largest e-commerce player with competition from…

Modern Mobile Shopping Journeys: The Retail Keys to Success
July 12, 2021 at 10:44 pm

Mobile has long been Americans' most popular and well-used screen, and that was cemented even more when we were all stuck at home for most of 2020 and early 2021. According to eMarketer, Americans spent over four-and-a-half hours daily on mobile last year. For retailers, the growth of mobile is a huge opportunity — and increasingly a…

The Post-Pandemic State of Mobile, Part 2: Mobile’s Role in BOPIS and BOPAC
June 9, 2021 at 6:29 pm

During the pandemic, retailers faced once-in-a-lifetime headwinds, including closed physical locations, limited in-store capacity, slowed shipping times, and a customer that was oftentimes scared to leave the house. As a result, they turned heavily to buy online, pick up in-store (BOPIS) and buy online, pick up at curbside (BOPAC) to make their customers’ buying journeys…

Economy Could See Fastest Growth Since 1980s, NRF Says
May 3, 2021 at 6:35 pm

The National Retail Federation's (NRF) chief economist Jack Kleinhenz said yesterday that the U.S. economy could see its fastest growth in more than three decades. “While there's a great deal of uncertainty about how fast and far this economy will grow in 2021, surveys show an increase in individuals being vaccinated, more willingness to receive…

2020 Was Chaotic. Make 2021 Constructive.
May 3, 2021 at 3:10 pm

E-commerce saw unprecedented growth in 2020 as consumers relied on retailers’ sites for even the most routine purchases. Many brick-and-mortar stores adapted to the demand for digital and touchless service by offering curbside pickup. Online sales surged over the Q4 holiday season, which was extended due to a rescheduled Amazon Prime Day and earlier-than-usual shopping…

Retail Sales Surge in March as Consumers Spend Stimulus Checks
April 15, 2021 at 5:48 pm

A fresh batch of stimulus checks sent consumer purchases surging in March as the U.S. economy continued to get juice from aggressive congressional spending, according to CNBC. Advance retail sales rose 9.8 percent for the month, the Commerce Department reported Thursday. That compared to the Dow Jones estimate of a 6.1 percent gain and a…