Mobile Commerce
July 23, 2020 at 6:34 pm
The retail spaces that shoppers will return to following the COVID-19 pandemic won't be the same ones they shopped in previously. Associates and consumers will have to develop and adjust to new shopping behaviors that minimize physical touch and closeness. This period will be marked by innovation and experimentation, as retailers attempt to drive increased…
July 22, 2020 at 11:06 am
On April 7, 1818, Brooks Brothers opened its first store in New York City. Fast-forward to more than 200 years later, Brooks Brothers, one of the oldest U.S. retailers, still operates today. As the lines between physical and digital worlds became blurred, new customer demands emerged — with Brooks Brothers alongside those trends. As stated by…
June 30, 2020 at 3:46 pm
Today’s consumers are making more and more of their purchases using their smartphones, and the increasing need for developers to offer a convenient omnichannel experience has sparked interest in progressive web apps (PWAs). Originally introduced by Google in 2015, PWAs have already attracted a lot of attention due to the relative ease of development and…
June 26, 2020 at 2:19 pm
Since the rise of smartphones, social media platforms, and technologies like augmented reality, consumers' comfort levels with technology are on the rise. For retail experiences especially, today’s consumers browse their mobile devices or walk into a retail store and expect their experience to be enhanced by technology in some way — whether it be facial…
June 24, 2020 at 5:04 pm
From the way we consume media, music and more, it's clear the world is a completely different place than it was 25 years ago. E-commerce is no exception. Whether it’s socks, stocks, software, etc., chances are we can get it online. In 2019, global e-commerce sales amounted to $3.53 trillion, and are projected to grow…
June 4, 2020 at 5:45 pm
In the U.S. alone, as of September 2019, Gen Z influences an estimated $600 billion in spending each year. As the first digitally native population, Gen Z utilizes mobile more than any previous generation — after all, 98 percent of them own a smartphone. Even further, App Annie data shows that those in Gen Z (those…
June 1, 2020 at 4:08 pm
Shoppers today are empowered more than ever before and armed with a trove of information, such as product reviews, product availability and price comparisons, to inform them before they even make a purchase. For retailers, this means that the balance of information asymmetry, that used to be in their favor, has now shifted toward the…
May 26, 2020 at 4:40 pm
Regardless of the circumstance, retailers must meet their customers where they are. With cell phone usage increasing by 56 percent among all consumers since COVID-19 stay-at-home orders have been enforced, retailers must pivot their marketing strategies to meet customers in their new medium of choice: SMS. According to research from BounceX’s COVID-19 retail report, owned…
May 22, 2020 at 3:51 pm
Overall, the app economy has shown enormous resilience in the face of COVID-19-related challenges, but it’s clear different categories are seeing very different impacts. While some app categories are in a boom cycle, others seem to be stagnating. The first quarter of 2020 has been a mixed bag for e-commerce apps. Data from Adjust’s latest…
May 12, 2020 at 5:45 pm
Our world is becoming increasingly digital, and evidence of this is everywhere: from our ability to connect with anyone, anywhere in the world via our smartphones, to being able to complete an entire grocery store run with just a few clicks. This digitization is spreading across every aspect of life, and for retail businesses, the…
