In episode 355 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Vijay Talwar, CEO of Wish.com, one of the world’s largest online marketplaces. Talwar discusses his professional background in retail (1:02), what excited him about joining Wish as chief executive (3:10), and his turnaround strategy to revitalize the business (5:12). He shares how Wish is testing different pricing strategies (7:27), the company's target customers and shopping experience (9:25), and how the platform is engaging with younger consumers discovering new products (12:18).
Furthermore, Talwar discusses how its Wish Standards program vets merchants to enhance shopper satisfaction (14:12), how he's building a transparent company culture (19:32), and how Wish is navigating internal and external challenges (21:54). Lastly, he shares how the retailer is dealing with rising inflation (26:31), and the opportunities he's most excited about for Wish going forward (28:35).
Vijay Talwar is an experienced retail, e-commerce and consumer brand executive who has led significant digital and operational transformations within both established and rapidly growing multinational enterprises. In his most recent role as CEO of Foot Locker’s Europe, Middle East and Africa (EMEA) business, he was credited with building a strong, customer-focused, omnichannel retail business and increasing sales, profitability and market share. Previously, as president of Foot Locker Digital, he successfully repositioned the business as the fastest growing and most profitable segment within Foot Locker’s portfolio.
Prior to joining Foot Locker, Talwar held several senior executive positions at online jewelry retailer Blue Nile Inc., where he built its international business from scratch and established a customer-focused culture that led to strong revenue growth. Earlier in his career, Talwar held various executive roles within Nike, Inc., the Bill, Hillary & Chelsea Clinton Foundation, Bain & Company, and Deloitte & Touche LLP.