Leadership
March 5, 2019 at 4:45 pm
In a keynote presentation yesterday at Shoptalk in Las Vegas, Helena Foulkes, CEO, Hudson's Bay Company (HBC), parent of Hudson's Bay, Lord & Taylor, and Saks Fifth Avenue, discussed how the retail organization planned to evolve from within to create radical change to the customer experience (CX) for all of its brands. Foulkes outlined four…
March 4, 2019 at 2:51 pm
In an opening keynote session at Shoptalk in Las Vegas yesterday, Erik Nordstrom, co-president of Nordstrom, was interviewed by Courtney Reagan, a retail reporter for CNBC. The discussion touched on a variety of topics, from the future of department stores to omnichannel innovation to redefining the brick-and-mortar shopping experience. Erik Nordstrom also commented on the…
March 3, 2019 at 11:25 am
In episode 185 of Total Retail Talks, Executive Editor Joe Keenan interviews Zak Normandin, founder and CEO of Iris Nova, parent company of innovative beverage brand Dirty Lemon, which sells it products via a direct-to-consumer conversational commerce model. Normandin addresses retail and grocery/CPG industry disruption, the future of text messaging as a commerce channel, and…
February 26, 2019 at 10:07 am
Despite reports that retail spaces are closing at a record pace, brick-and-mortar remains a key way for retailers to engage customers.
February 15, 2019 at 2:06 pm
Outdoor retailer Recreational Equipment, Inc., or REI, says its president and CEO Jerry Stritzke has resigned for failing to disclose a personal relationship with the head of another organization in the outdoor industry, according to a company statement. REI's board accepted Stritzke’s resignation “following an investigation into the facts and circumstances surrounding a personal and…
February 6, 2019 at 2:45 pm
Apple announced Tuesday that retail chief Angela Ahrendts will leave the company in April, reports CNBC. Ahrendts has led Apple's retail and online stores as senior vice president of retail for five years, and is leaving “for new personal and professional pursuits,” according to the company. Apple executive Deirdre O'Brien will fill Ahrendt's role and expand her…
February 6, 2019 at 12:02 pm
We offer less data and more (hopefully) practical common sense and experiential arguments as to what constitutes effective leadership.
January 16, 2019 at 12:06 pm
In a wide-ranging discussion this week at the National Retail Federation’s Big Show in New York City, Marvin Ellison, president and CEO of Lowe’s, offered insights into his plans for rebuilding the home improvement retailer, shared advice for the next generation of retail leaders in the audience, and reflected on how retail has changed his…
January 7, 2019 at 1:39 pm
Lowe's said last week that it plans to hire more than 65,000 associates this year to improve customer service and product availability. Roles are focused on enhancing customer service and include seasonal associate, merchandising support, store leadership and technology careers. According to a press release from the company, Lowe's hiring investments include: More than 50,000 seasonal…
December 21, 2018 at 1:28 pm
Here are six actionable ways to build and sustain a thriving employer brand and culture today.
