Leadership

Sweetwater's CEO on Being a Better Leader During Times of Crisis
July 1, 2020 at 5:34 pm

During last month's Women in Retail and Total Retail Virtual Lounge, Chuck Surack, founder and CEO of Sweetwater, participated in a live discussion that touched on everything from how employees embody the company's culture of prioritizing customer satisfaction to how the world's leading online musical instrument retailer is weathering the current pandemic. In this video clip from…

Here’s Why the CSCO Will Be the Most Coveted Role in Retail
June 25, 2020 at 8:41 pm

We’ve seen history repeat itself time and time again this past year. As e-commerce’s impact on retail grows, companies that once viewed the supply chain as transactional are realizing that they must revamp their strategies with a greater emphasis on the business unit. As companies both small and large continue on their quests to deliver…

Paper Source's CEO on Marketing During COVID-19
June 23, 2020 at 3:12 pm

During last month's Women in Retail and Total Retail Virtual Lounge, Winnie Park, CEO of Paper Source, touched on everything from how the retailer is weathering the current pandemic to how Park’s leadership style particularly resonates during these challenging times. In this video clip from the session, Park discusses how Paper Source’s marketing and messaging strategy has shifted since the COVID-19 pandemic.

Lafayette 148 New York's CEO on Meeting Changing Customer Needs
June 16, 2020 at 3:16 pm

During the Women in Retail and Total Retail Virtual Lounge on May 28, Deirdre Quinn, co-founder and CEO of Lafayette 148 New York, participated in an interview that touched on everything from how the women's apparel company began making and providing surgical gowns for healthcare workers on the front lines of the COVID-19 pandemic in New York City to how the natural leadership instincts of women are especially important during these challenging times.

Leadership, Remote Team Building, Becoming Better Allies
June 12, 2020 at 7:14 pm

Welcome to this week's Retail Resources, which features a curated list of the best content and resources I've found for you over the past week. This week, I offer information and resources about leadership, remote team building tools and perks, more ways to fight racism and become better allies, and more. If there's anything you would…

Fighting Racism and Becoming Better Allies
June 5, 2020 at 7:10 pm

Welcome to this week's Retail Resources. This week, I'm dedicating this post to what I believe are valuable resources to help retail business leaders fight racism and become better allies. If there's anything you would like me to share in a future post, let me know by dropping me a line at mcampanelli@napco.com. LinkedIn has made its seven-course…

Women in Retail and Total Retail Virtual Lounge, June 2020
June 4, 2020 at 10:57 am

During last month’s Women in Retail and Total Retail Virtual Lounge, Chuck Surack, founder and CEO of Sweetwater, participated in a live discussion that touched on everything from how employees embody the company’s culture of prioritizing customer satisfaction to how the world’s leading online musical instrument retailer is weathering the current pandemic. In this video clip from […]

Why Now is a Good Time to Reset How You Communicate
May 26, 2020 at 3:44 pm

While the COVID-19 pandemic has turned the world upside down, the current climate also offers leaders a unique opportunity to examine their relationships with friends, employees and customers, and then reset and ultimately improve how they they communicate with them. This was a key point highlighted during Cindy Solomon's Surviving and Thriving During Disruption webinar, which was designed to help leaders navigate these uncertain times with courage, skill and finesse.

Empowerment and Leadership in Challenging Times
May 21, 2020 at 4:59 pm

It always seems to be a cliché, but is always true when someone talks about how quickly the world changes. This is especially true during the current coronavirus crisis. We thought we knew (but couldn’t really be sure) how much our personal and business lives would be affected by the current pandemic. And even though…

Crate and Barrel CEO Neela Montgomery on Leading During COVID-19
May 20, 2020 at 2:20 pm

During the Women in Retail and Total Retail Virtual Lounge, held on April 28, Neela Montgomery, CEO of Crate and Barrel, participated in an interview that touched on a wide range of topics, including the furniture and home decor retailer’s plans for reopening its brick-and-mortar stores to how its marketing strategy has evolved during this global health crisis.