Direct Mail

Direct mail still earns a place in the modern marketer’s toolkit, but only when it delivers what consumers truly want. People pay attention to mail when it gives them something relevant and makes it easy to respond. When those expectations are met, direct mail remains highly influential. The 2026 Direct Mail Marketing Benchmark Report evaluates…

Retailers are sharpening their strategies as consumer expectations shift toward more personalized and relevant experiences. With email inboxes overflowing and digital ads fighting for attention, direct mail steps up as a channel that delivers lasting impact. The 2025 Direct Mail Marketing Benchmark Report examines how marketers use direct mail today, the challenges they face, and…

As we leap into 2025, the name of the game for marketers is customer acquisition strategies that truly stick. And while digital tactics have their moment, there’s one trusty powerhouse that’s primed to deliver big results: direct mail. It’s the personal touch your audience is always looking for and it’s ready to take your marketing…

With the internet in our pockets at all times and social media news feeds addicting us to scroll up to 4.8 hours a day, we're exposed to an always-on battle of competing brands fighting for our attention. As consumers are presented with more choices than ever, brand loyalty rapidly diminishes. In fact, according to a…

As marketers continue to navigate Q3, standout direct mail offers play an increasingly pivotal role in driving audience response and boosting overall program performance. It is the “deal” you present to your recipients, signaling what you will provide in exchange for their response. A compelling offer motivates action, while a lackluster offer may be easily…

In episode 456 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Alok Jain, senior director of CRM, loyalty and marketing analytics at West Marine, the nation's leading omnichannel provider in the marine aftermarket. Listen in as Jain discusses his career background in the loyalty space (1:00), an underutilized aspect of CRM (customer relationship management) data…

For retail marketing executives, one area that must not be overlooked is the value of utilizing extremely precise, high-speed, hyperpersonalized direct mail. Despite the rise of digital marketing, direct mail is still broadly utilized by retailers (and other industries) to get marketing messages out to target audiences. This article examines the benefits for retailers in…

In this webinar, our experts will discuss best practices for incorporating and measuring direct mail in your buyer’s journey.

As we move towards Q4, retailers are gearing up for the most exciting shopping season, including Black Friday deals and holiday shopping campaigns. With such high traffic, the fourth quarter is crucial for marketers looking to maximize brand awareness and drive purchases. In today’s digital age, the mailbox may not be the first place you…

Since 1872, the retail industry has witnessed the power of direct mail firsthand. Aaron Montgomery Ward's revolutionary mail-order business, Montgomery Ward and Company, kickstarted a retail revolution. A modest one-page "catalog" marked the beginning of a transformative era for retail direct mail, igniting the immense potential of reaching customers through their mailboxes. In today's highly…