Digital Innovation
October 30, 2018 at 2:47 pm
In a keynote session at Groceryshop in Las Vegas earlier this week, Yael Cosset, chief digital officer, Kroger, was interviewed by Heather Haddon, a reporter at The Wall Street Journal, about the different ways the grocery retailer is transforming its business, with a specific focus on growing its digital operations. Here are some of the…
October 29, 2018 at 2:10 pm
Sam's Club, the Walmart-owned retailer, is opening a new store in Dallas next week that will act as a testbed for cutting-edge technology. Jamie Iannone, SamsClub.com CEO and executive vice president of membership and technology, said in a blog post that the new club store will be a mobile-first shopping experience powered by the new Sam’s Club Now…
October 29, 2018 at 1:37 pm
In a presentation yesterday at Groceryshop in Las Vegas, Rafeh Masood, chief digital officer at BJ's Wholesale Club, discussed how the membership-only warehouse club chain is organizing its business for a digital future. To close the session, Masood listed 10 ways that BJ's is making holiday shopping more convenient for its members. Updates to BJ’s mobile…
October 28, 2018 at 7:38 pm
Gone are the days when commerce was a simple process of exchanging products and services. Now, it’s all about interactions that rely on technology to move goods and strengthen customer relationships. Companies need to evolve their interactions to support the buyer’s path to purchase and be fully integrated in digital commerce in order to survive.…
October 23, 2018 at 11:43 am
This interactive webinar will address the e-commerce trends that figure to have the biggest impact on retailers’ businesses in 2019.
October 18, 2018 at 1:52 pm
Below you will find the full-length videos of our keynote presentations at Total Retail Tech, an event held in September 2018 that brought together retail executives and leaders for content and conversations on the intersection of retail technology and marketing. The presentations of Scott Emmons, head of the digital innovation lab at Neiman Marcus; and…
October 18, 2018 at 1:34 pm
Scott Emmons, head of the digital innovation lab at Neiman Marcus, delivered a keynote presentation at Total Retail Tech in September. In this clip from Emmons’ presentation, he discusses the tech trends that the upscale department store is investing in, from augmented and virtual reality (e.g., makeup try-on tool available in-store) to personalization, which he…
October 15, 2018 at 11:51 am
New research conducted by NAPCO Research and commissioned by the Specialty Graphic Imaging Association (SGIA) evaluates the value and transformational influence of digital printing (i.e., inkjet and toner-based electrophotography) for retailers, including the ways they’re using digital printing, challenges faced in adoption, future interest, and level of understanding of programs. The research shows that retailers are…
October 9, 2018 at 10:29 am
The answers featured below come from Total Retail's fourth annual Game Changers issue, sponsored by Emarsys. The goal of this issue is to highlight the entrepreneurs and startup businesses that are disrupting the traditional retail industry, whether it be it through digital innovation, unique product, enhancements to the supply chain, or a multitude of other ways. We…
October 9, 2018 at 9:28 am
To effectively transform a retail enterprise from data rich to data-led, retailers must make their data actionable. They must turn a data swamp into a smoothly running data stream. This requires clear goal setting, data normalization and seamless bidirectional communications between core systems across the enterprise. Once these basic requirements are met, retailers can effectively…
