Digital Innovation

AI is doing wonders to help online retailers establish more sustainable marketing plans. How are businesses applying this technology?

Here are four emerging FashTech trends that merchants are betting on that consumers might not yet be ready for.

7 out of 10 adults in the US, UK, Germany and France reported that they are willing to spend more to wait less.

Joe Keenan discusses three key findings from Total Retail’s latest research report, The 2018-2019 Retail Technology Report.

Here are three reasons retailers should incorporate chat apps into their customer service strategy this holiday season.

From online furniture retailers to top beauty brands, augmented reality (AR) is quickly taking over the world of e-commerce.

The typical convenience store experience is the opposite of the convenience that most consumers are looking for. You wind up in the checkout line behind the guy who is indecisive on his cigarette selection, can’t remember his wife’s lottery numbers, and finally wants to pay for everything in pennies. Amazon’s Solution Amazon.com appears to have…

Sticking solely to familiar customer experiences doesn’t cut it anymore. Retailers need to invest in creative differentiation.

In episode 172 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Kevin Hourican, president of CVS Pharmacy, discusses how the drug store chain is investing in technology solutions that improve its customers’ experiences across all channels. Hourican offers insights into the ways that CVS is integrating its online and offline…

Total global retail sales in 2020 are projected to reach $27.73 trillion, up from $24.86 trillion in 2018. It's clear consumer spending is on the rise, but retailers now need to compete against not only other retailers, but the large e-commerce giants like Amazon.com that are also looking to capture their share of consumers’ wallets.…