Customer Data

What assumptions are you making about your customer data and marketing technology that's limiting the effectiveness of your marketing efforts without you even knowing it? The ability to manage customer data is the lifeblood of retail customer journey marketing; however, many retailers are making assumptions about customer data that may impede their marketing efforts. What…

Over the past few years, the media has painted millennials as a generation of high-maintenance, lazy and entitled people. Considering that there are more than 75 million millennials in the U.S. alone, it’s a bit faulty to lump them all together. These consumers vary drastically from one another. They’re the most ethnically diverse generation of…

On a recent afternoon about three dozen members of the upper management team from Lowe's, the big-box home improvement chain, flew from their company headquarters in the suburbs of Charlotte, N.C. to Los Angeles. They climbed aboard a pleasantly air-conditioned charter bus. They weren’t in L.A. for the typical tour-bus stops; no movie-star mansions or…

As consumers increasingly reveal their shopping habits online, retailers can access social media, purchase history, consumer demand and market trends to better understand their customers, maximize spending and encourage repeat purchases. Retailers are considered early adopters of big data technology, integrating it into every imaginable business process to achieve a deeper understanding of consumers and…

As you probably know all too well, data is the backbone of the retail industry. On top of that, retail is also one of the most competitive industries, so chances are good that your competitors collect the same data as you. The only way to remain relevant in this cutthroat environment is to leverage the…

The past decade saw one of the most historic shifts in retailers’ business models. They've successfully evolved to hybrid retail models, which blend brick-and-mortar stores with digital properties. With this transformation comes new risks, however, often taking advantage of the digital retail experience. For example, just last year 15 major retailers reported data breaches where…

Cloud, cloud, cloud … it’s not just buzz, it's being used everywhere. And one of the industries with visible impacts from cloud adoption is retail. But how great is cloud for retail really? An Accenture study projects that the cloud market will triple this year in retail, comprising a $15.1 billion business. Why are people…

Standard General LP, which bought 1,700 RadioShack Corp. store leases in March, said it prevailed this week in an auction for the bankrupt electronics retailer’s brand name. The winning bid was $26.2 million, a spokesman for the hedge fund said Wednesday. That price also covers a trove of customer data.