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Eric Tobias
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With tools like this, customers can give feedback with a simple thumbs up or thumbs down, giving retailers direct and immediate feedback without a huge time commitment on the customer's end. While traditional reviews are more time intensive, Own It/Love It/Hate It is a simple process that yields feedback from people who might never leave a review. This feedback ultimately enables retailers to enhance the customer experience and make product recommendations even more effective.
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Eric Tobias
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