Tips for Handling Returns (720 words)
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How secure are customers' credit card numbers and other personal information during the period of transaction? How is the information handled at the retailers? How does the retailer use its e-mail addresses? Use of e-mail and written correspondence to confirm the receipt and handling of a return or exchange is a welcome touch. But that effort can be sabotaged, for example, by a returns agent's quoting back the customer's credit card number on an unsecured e-mail acknowledgment or letter.
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- People:
- Chris Merritt
- Susan
- Places:
- Atlanta, GA.
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