Tips for Handling Returns (720 words)
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To be safe, have all printed materials date- and time-stamped for easy reference. That way, when a Web site is updated or a change occurs in the policy of handling returns, the date stamp can be checked against the time of the policy change and needed adjustments made in all media.
Be Discreet
Privacy remains one of the chief concerns that customers have with catalog and Web ordering. Catalogers need to give assurances about handling of sensitive information at each step of the way—including the returns process.
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- People:
- Chris Merritt
- Susan
- Places:
- Atlanta, GA.
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