Tips for Handling Returns (720 words)
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The secret to success when handling returns can be summed up in a few simple words, well suited as a cataloger's returns mantra: be fast, be consistent, be discreet. Each aspect of this mantra has a measure of common sense behind it …
Be Fast
Customers need a reasonable expectation of how long a return or exchange will take. Every catalog retailer should know how long it takes the company to handle a returned item and be able to convey that information to the public with confidence. Retailers need to keep abreast of outright returns, exchanges and undeliverables, know the number of items handled in each category and how long it takes to process each type.
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- People:
- Chris Merritt
- Susan
- Places:
- Atlanta, GA.
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