Tips for Handling Returns (720 words)
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Although statistics on returns are critical, many catalog retailers do not know how long returns processing takes. Neither do the retailers have in place the tools to measure returns handling. A simple first step is setting up and applying a measurement system to get accurate and timely data for future benchmarking. The information will allow a retailer to accurately determine the average length of time it takes to complete a return and to convey that information to customers.
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- People:
- Chris Merritt
- Susan
- Places:
- Atlanta, GA.
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