Software: Order Entry System Reduces Shipping Errors
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Matt Griffin
and Catalog Success
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The results? “Order entry errors were reduced by more than 50 percent, and shipping errors were virtually eliminated,” says Johnson. Additionally, he points out that order entry time was cut by one-third, allowing Jack Stack to handle more calls without adding personnel. While processing Internet orders previously required several CSRs to key orders manually, now all Web orders can be handled by one person.
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