Dale Johnson

Problem: Jack Stack Barbecue wanted to reduce shipping errors due to improperly keyed data in its contact center. Solution: The company implemented Data Management Associates’ MACH2K as its order entry software. Results: Order entry errors were reduced by more than 50 percent; shipping errors nearly were eliminated. Jack Stack Barbecue, a multichannel gourmet barbecue products merchant, implemented in 2004 Data Management Associates’ (DMA) MACH2K order management software to reduce order entry errors. A catalog company born in 2003 as a side business to three family-owned restaurants, Jack Stack Barbecue used an order entry system (OES) that required customer service reps (CSRs) to scroll through a series of pages

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