Software: Order Entry System Reduces Shipping Errors
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Matt Griffin
and Catalog Success
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¥ custom reports that easily could be created without the assistance of the vendor’s support team; and
¥ the option to pay for the OES incrementally.
Jack Stack officials ultimately chose DMA’s MACH2K software in the spring of 2004 for their 10-seat contact center. Johnson, accompanied by Jack Stack’s chief financial officer and general manager of shipping, traveled to DMA’s Cincinnati office for one week of preliminary training. Following that, two DMA representatives spent another week at Jack Stack installing the software and training the CSRs.
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