At the National Retail Federation Big Show in New York City earlier this month, Editor-in-Chief Joe Keenan interviewed Dave Stevens, chief technology officer at Canadian women's fashion house Groupe Dynamite, and Kevin Bass, vice president of professional services at global supply chain technology leader Manhattan Associates. They covered topics such as the impact of agentic artificial intelligence on point of sale (POS) transformation, with Stevens speaking about Groupe Dynamite's AI customer personalization engine and the algorithms built to better fulfill products. In addition, Bass expanded on the broader landscape of AI usage in customer service that he's seeing at Manhattan Associates. The interview concludes with both guests providing their advice for the incorporation of agentic AI into retail systems.