Janice Burk, vice president of supply chain technology at Lowe's, discusses how evolving customer expectations have led the company to develop proprietary fulfillment solutions. These systems, which include artificial intelligence and machine learning models, enable efficient order routing and inventory positioning, as well as help employees focus on value-added tasks by automating repetitive ones.

In this video interview, recorded at Total Retail Tech earlier this fall, Burk highlights the importance of balancing internal development and external software solutions, and shares insights gathered from the event about the future of supply chain and technology.