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Amazon Lifts Price Parity Provisions for Third-Party Merchants
March 15, 2019 at 12:29 pm

In this episode of Retail Right Now, Joe Keenan discusses Amazon.com’s decision earlier this week to eliminate a rule that kept U.S.-based third-party merchants selling products on its marketplace from selling those same products in other channels, such as their own websites, for lower prices. Critics of Amazon cited the “price parity provisions” as a violation…

Forrester's Brendan Witcher on Shoptalk, Retail Tech, and an Industry Forecast
March 7, 2019 at 1:18 pm

While at Shoptalk 2019 in Las Vegas this week, Total Retail's Joe Keenan interviewed Brendan Witcher, vice president and principal analyst of digital business strategy at Forrester Research. In the wide-ranging interview, Witcher offered his thoughts on the vibe from attendees at the show, the state of brick-and-mortar retail, the retail technologies he's bullish on for…

4 Key Takeaways From eTail West
March 1, 2019 at 11:14 am

In this episode of Retail Right Now, Joe Keenan reviews four themes that emerged during the recent eTail West conference. Speakers and attendees at the event continually discussed digital transformation and what it means for the future of physical retail, artificial intelligence as a tool to better leverage data, personalization, and subscription commerce. For more…

Best Retail Tips of 2018 to Drive Improved Performance This Year
February 1, 2019 at 9:10 am

In this episode of Retail Right Now, Joe Keenan shares a few of his favorite tips from Total Retail’s recently released report, 50 Best Retail Tips of 2018. This annual report highlights the best tips over the course of the past year, and provides a blueprint for how retailers and brands can leverage those insights to…

How Orvis is Using Real-Time Data to Optimize Marketing and Sales
January 17, 2019 at 3:30 pm

In an interview at this week's National Retail Federation Big Show in New York City, Kendall Vinson, senior director of information technology at Orvis, a fly-fishing and outdoor gear and apparel brand, discussed how the company has partnered with cloud computing company NetSuite to help it quickly onboard new business units, house customer and product data, and…

5 Retail Industry Predictions for 2019
January 4, 2019 at 9:03 am

In this episode of Retail Right Now, Joe Keenan offers five predictions for the retail industry in 2019, from a variety of sources.

Why Neiman Marcus is Investing in AR/VR, Personalization Technology
October 18, 2018 at 1:34 pm

Scott Emmons, head of the digital innovation lab at Neiman Marcus, delivered a keynote presentation at Total Retail Tech in September. In this clip from Emmons’ presentation, he discusses the tech trends that the upscale department store is investing in, from augmented and virtual reality (e.g., makeup try-on tool available in-store) to personalization, which he…

States Introduce New Online Sales Tax Laws: What Retailers Should Know
October 11, 2018 at 4:38 pm

On this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the recent enactment of online sales tax laws by 10 more states (Alabama, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, North Dakota, Washington and Wisconsin), as well as what retailers should be thinking about and doing as online sales tax becomes…

What Retailers Can Learn From Our 2018 Game Changers
October 5, 2018 at 9:10 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss Total Retail's 2018 Game Changers list, which highlights the entrepreneurs and startup businesses that are disrupting the retail industry. Six digital-native brands have been named this year's Game Changers, and this resource provides exclusive insights into the company founders’ business acumen…

How Content Marketing Supports E-Commerce at Title Nine Sports
October 3, 2018 at 10:34 am

Chrissy Ginieczki, vice president of marketing and e-commerce at Title Nine Sports, spoke to Total Retail at last month's Total Retail Tech summit about the women's athletic wear brand's current content marketing campaign, The B-Word, and how it's using content to connect with customers. In addition, Ginieczki offered her thoughts on which retail technologies she believes will have…

Total Retail Tech Recap: What Retail Executives Are Focusing On
September 28, 2018 at 8:56 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan recap Total Retail Tech, an executive retail summit focused on the intersection of retail technology and marketing. Keenan identifies three primary themes to emerge from the conference — implementing a culture of digital innovation and experimentation within your organization; the buzz…

Loyalty Program Revamp Enhances Customer Experience at DSW
September 26, 2018 at 2:55 pm

Julie Roy, vice president of CRM, digital and analytics at DSW, spoke to Total Retail at last week's Total Retail Tech summit about the footwear retailer's enhancements to its customer loyalty program, website and mobile app, as well as which retail technologies she believes will have staying power in the years to come.

LIDS Uses AI in Email Marketing, and Other Cases for AI in Retail
September 14, 2018 at 12:14 pm

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss LIDS’ successful use of artificial intelligence (AI) to curate customized email lists, improving the program's open, clickthrough and conversion rates. Furthermore, an analysis of the wide variety of applications for AI in retail is presented.

Nordstrom Local and the Growth of Experiential Retail
August 3, 2018 at 8:32 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss Nordstrom's inventory-free Local stores, and why experiential retail is integral to the future of brick-and-mortar.

2 Supreme Court Rulings That Will Impact Retail's Future
June 29, 2018 at 8:43 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss two Supreme Court rulings in the past week that will have an impact on the retail industry going forward. First up is the High Court's decision to side with states in the South Dakota vs. Wayfair case — giving…

What Retailers Need to Know About GDPR
May 18, 2018 at 10:31 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the General Data Protection Regulation (GDPR), including the implications for retailers’ businesses, steps they can take to ensure compliance, and more. Make sure to check out this video, as the regulation goes into effect a week from today (May…

Fighting E-Commerce Fraud
May 4, 2018 at 1:50 pm

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss how Visa's new chargeback rules will impact merchants, as well as the growing threat that e-commerce fraud poses to their businesses.