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How Orvis is Using Real-Time Data to Optimize Marketing and Sales
January 17, 2019 at 3:30 pm

In an interview at this week's National Retail Federation Big Show in New York City, Kendall Vinson, senior director of information technology at Orvis, a fly-fishing and outdoor gear and apparel brand, discussed how the company has partnered with cloud computing company NetSuite to help it quickly onboard new business units, house customer and product data, and…

5 Retail Industry Predictions for 2019
January 4, 2019 at 9:03 am

In this episode of Retail Right Now, Joe Keenan offers five predictions for the retail industry in 2019, from a variety of sources.

Why Neiman Marcus is Investing in AR/VR, Personalization Technology
October 18, 2018 at 1:34 pm

Scott Emmons, head of the digital innovation lab at Neiman Marcus, delivered a keynote presentation at Total Retail Tech in September. In this clip from Emmons’ presentation, he discusses the tech trends that the upscale department store is investing in, from augmented and virtual reality (e.g., makeup try-on tool available in-store) to personalization, which he…

States Introduce New Online Sales Tax Laws: What Retailers Should Know
October 11, 2018 at 4:38 pm

On this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the recent enactment of online sales tax laws by 10 more states (Alabama, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, North Dakota, Washington and Wisconsin), as well as what retailers should be thinking about and doing as online sales tax becomes…

What Retailers Can Learn From Our 2018 Game Changers
October 5, 2018 at 9:10 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss Total Retail's 2018 Game Changers list, which highlights the entrepreneurs and startup businesses that are disrupting the retail industry. Six digital-native brands have been named this year's Game Changers, and this resource provides exclusive insights into the company founders’ business acumen…

How Content Marketing Supports E-Commerce at Title Nine Sports
October 3, 2018 at 10:34 am

Chrissy Ginieczki, vice president of marketing and e-commerce at Title Nine Sports, spoke to Total Retail at last month's Total Retail Tech summit about the women's athletic wear brand's current content marketing campaign, The B-Word, and how it's using content to connect with customers. In addition, Ginieczki offered her thoughts on which retail technologies she believes will have…

Total Retail Tech Recap: What Retail Executives Are Focusing On
September 28, 2018 at 8:56 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan recap Total Retail Tech, an executive retail summit focused on the intersection of retail technology and marketing. Keenan identifies three primary themes to emerge from the conference — implementing a culture of digital innovation and experimentation within your organization; the buzz…

Loyalty Program Revamp Enhances Customer Experience at DSW
September 26, 2018 at 2:55 pm

Julie Roy, vice president of CRM, digital and analytics at DSW, spoke to Total Retail at last week's Total Retail Tech summit about the footwear retailer's enhancements to its customer loyalty program, website and mobile app, as well as which retail technologies she believes will have staying power in the years to come.

LIDS Uses AI in Email Marketing, and Other Cases for AI in Retail
September 14, 2018 at 12:14 pm

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss LIDS’ successful use of artificial intelligence (AI) to curate customized email lists, improving the program's open, clickthrough and conversion rates. Furthermore, an analysis of the wide variety of applications for AI in retail is presented.

Nordstrom Local and the Growth of Experiential Retail
August 3, 2018 at 8:32 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss Nordstrom's inventory-free Local stores, and why experiential retail is integral to the future of brick-and-mortar.

2 Supreme Court Rulings That Will Impact Retail's Future
June 29, 2018 at 8:43 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss two Supreme Court rulings in the past week that will have an impact on the retail industry going forward. First up is the High Court's decision to side with states in the South Dakota vs. Wayfair case — giving…

What Retailers Need to Know About GDPR
May 18, 2018 at 10:31 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the General Data Protection Regulation (GDPR), including the implications for retailers’ businesses, steps they can take to ensure compliance, and more. Make sure to check out this video, as the regulation goes into effect a week from today (May…

Fighting E-Commerce Fraud
May 4, 2018 at 1:50 pm

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss how Visa's new chargeback rules will impact merchants, as well as the growing threat that e-commerce fraud poses to their businesses.

Retail Industry Sees a Surge in Data Breaches
April 6, 2018 at 1:19 pm

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan offer their analysis on the recent surge in data breaches within the retail industry, from Hudson's Bay (at its Saks Fifth Avenue and Lord & Taylor stores) to Panera Bread to Sears. In addition to providing details on each incident,…

Analyzing the Intersection of Retail and Technology
March 30, 2018 at 11:14 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the growing influence of technology within the retail industry. Special attention is paid to the impact that artificial intelligence (AI) can have on retailers’ businesses, from optimizing back-end operations (e.g., inventory management, shipping) to improving the customer experience.

AI Helping BuildDirect Optimize Merchandising, Pricing
March 23, 2018 at 9:37 am

In an interview this week at Shoptalk in Las Vegas, Dan Park, CEO of BuildDirect, discusses how the home improvement online marketplace is using artificial intelligence (AI) to optimize merchandising its site, particularly pricing.

The Supreme Court Takes on Online Sales Tax
March 9, 2018 at 11:54 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Caitlin Sullivan discuss the hot-button issue of online sales tax, which has been in the news recently since the Supreme Court agreed to hear the case of South Dakota v. Wayfair Inc. South Dakota is seeking the authority to collect sales tax for…