Special Reports

Retail is rapidly evolving as consumers demand seamless, personalized experiences across every touchpoint. While omnichannel strategies have improved access, they’ve also introduced fragmentation and inconsistency. Leading retailers are now shifting to unified commerce — integrating data, systems, and operations into a single real-time platform. This whitepaper explores what unified commerce means, why it matters, and key insights from the 2025 benchmark to help retailers scale efficiently and profitably.

E-commerce is entering a new era. As consumers shift from search bars and filters to AI-powered conversations, retailers are reimagining their digital storefronts to deliver faster, more intuitive, and more personalized shopping experiences. This new report from Total Retail and iAdvize explores how agentic commerce, where AI agents guide product discovery and purchase decisions, is redefining the online customer journey. Download the report to learn how leading retailers are transforming traditional websites into high-performing AI storefronts built for the future of commerce.

NAPCO Research and Blackhawk Network (BHN) have collaborated to benchmark the rapidly expanding world of digital gift card malls. This inaugural report evaluates 50 leading gift card programs across the U.S. and Canada, analyzing both purchaser and recipient experiences against 50 unique criteria. The findings provide a clear view of where the industry excels and where opportunities remain to innovate. Download the report today to see how your gift card mall measures up and what steps you can take to get ahead.

Just released! The 2025 State of Fraud & Returns report reveals how fraudsters are evolving ahead of peak season. Explore key Q4 threats, return abuse tactics, and global fraud trends every ecommerce team must prepare for. Access the report now.

First-party fraud is evolving into a multibillion-dollar threat, fueled by organized rings and tactics like refund-as-a-service. Retailers face rising abuse of return policies, digital loopholes, and mounting financial risk. This report gives ecommerce leaders the insights to fight back—covering vertical-specific trends, the impact of organized fraud, and proven strategies from top retailers. Learn how to stay resilient, protect revenue, and grow in an era of escalating abuse.

Artificial intelligence (AI) is revolutionizing the retail industry, transforming how brands interact with consumers, optimize operations, and drive business growth. From personalized product recommendations to predictive analytics, AI-powered technologies are reshaping marketing strategies and enhancing customer experiences in ways that were once unimaginable. This in-depth report features that survey data as well as actionable insights and analysis that retail marketers can incorporate into their own organizations. Download the report today to take your marketing to the next level!