Rich Stendardo

Rich Stendardo

Rich Stendardo is the CEO of Yottaa, an e-commerce acceleration platform.

Salesforce Connections Urges Retailers to Up Their Shopper Experience Game

Attendees at the Salesforce Connections conference in Chicago last month were met with stories of innovation, forward-thinking leaders in e-commerce, and even got their fists pumping with the event’s legendary annual concert. The theme this year was strongly focused on shopper experience, and how the right technology and some out-of-the box approaches can really make…

4 Key Takeaways From Shoptalk 2019

Last week, the 2019 Shoptalk conference featured one of its best speaker lineups and attendance to date. Over 8,000 e-commerce professionals gathered to hear presentations from 185 retail and e-commerce experts about trends and technologies impacting the industry. In particular, four great sessions stood out that demonstrated two main themes of the conference. One theme…

eTail East Arms Online Retailers for the Coming Holiday Shopping Battle

Attendees to the eTail East Conference in Boston last week may have suffered from a heat wave, but it didn’t stop them from thinking about the holiday season a few months away. The agenda for this year’s conference featured insightful and useful content focused on helping retailers make the most of the upcoming 2018 holiday shopping…

Can a Retail Website Have Great Features and Still Load Fast?

Are online retailers finally delivering a fast website experience? That’s the question posed by the newly released Retail Systems Research (RSR) report, 2018 eCommerce Website Performance: The Stakes Are Increasing, But Are Retailers Falling Behind? The report is a follow up to RSR’s 2017 report, eCommerce Performance: What Works, What Doesn’t, and What’s Next?, and ranks…

2018 eTail West: Cloudy With a Chance of Mobile

Last year at eTail West, it was 85 degrees. Retailers and technology vendors that attended this year’s event were greeted with clouds and temperatures in the 50s, but we made the best of it by enjoying the outdoor parties huddled around fire pits with warm cocktails. As usual, eTail offered great content, fun events and…

eBags Experiments With Higher Speed, Conversions Result

A common question regarding web design and performance is which is better, a rich customer experience or a leaner website that loads faster? This is a question eBags posed. And the path the online retailer of handbags, luggage, backpacks and travel accessories chose generated 10 percent more orders. Here's how eBags did it. New UX…

eTail East: Summertime and the Living Was Easy

A sunny, 85-degree day in August. For most people, that meant heading to the beach for one last summer getaway. For the retail world, it signaled another eTail conference in Boston. This year’s eTail East featured content that should help attending retailers make the most of the upcoming 2017 holiday shopping season. Throughout the conference,…

E-Commerce Performance is ‘Disturbingly Slow’

Online retailers face a constant tug-of-war between delivering rich, engaging experiences to shoppers and offering fast web performance across all devices. The problem is that many of the third-party applications that help improve shopper experience, such as live chat, personalization and customer recommendations, actually slow down performance. In a new research study entitled, “E-Commerce Performance:…

Key Takeaways From IRCE 2017

While digital commerce is rapidly shifting, it’s nice to know there's a constant in the retail industry. The Internet Retailer Conference & Exhibition (IRCE) delivers a great event every year packed with cutting-edge content, thoughtful conversations, and predictions about the ever-changing future of online retailing. In fact, in his opening presentation, IRCE’s Kurt Peters spoke…

A Shop.org Digital Summit Recap

Fall is in the air, and that can mean only one thing for the e-commerce industry: We all come together for one of the biggest online retailing conferences of the year. Every fall, retailers make the pilgrimage to the Shop.org Digital Summit to learn about the latest digital shopping trends and technologies to improve their…